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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7183 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1944 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4415 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3670 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 3132 Views
  • 6 replies
  • 0 kudos

Samsung Flip with E-sim not connecting to Network

I have a Flip 5G for about a month, I have my O2 contract number on an E-sim and a company Bt one number on a hard sim. The have sim is working find but today the E-sim and O2 number is not registering to network.Done the normal off and on, Airplane ...

Resolved! Simcard

Iv lost my phone which had the pay monthly sim card in. I need a new sim card sent out please. Can't seem to find a way of doing it on here. Thank you

Tracys by Level 1: Joiner
  • 101 Views
  • 1 replies
  • 0 kudos

Resolved! I need your help to keep my number

I got the SIM to change from another provider to O2 today.I have already submitted the request form on keep my number page with PAC code, phone number, SIM number and etc. But the problem is whenever I submitted, I have received this email “Port In/M...

Kim131 by Level 1: Joiner
  • 115 Views
  • 1 replies
  • 0 kudos

Mast activation.

A few weeks ago, I posted about how O2 had AT LAST erected a mast in the Cardiff Bay area. Unfortunately, despite my euphoria the mast is still there, but complexly dead. Anybody have any idea how long it takes O2 to activate a mast after its been er...

Resolved! Order enquiries

I ordered my phone 6 days ago I was told it had gone through and would be delivered my chosen day I chose Friday 17th, it’s not been delivered and I haven’t received anything to tell me what’s going on, how do I find out what’s happening with my orde...

Tan84 by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos

Resolved! Data not working

Hello!My friend and I purchased a 100GB for 30 days and activated it on the 17th of June. Originally it was working fine and we received a text saying we had a £30 bundle placed on our phones even though we didn’t specify that we wanted it. This morn...

Resolved! Ex trying to return my iPhone I paid 100 upfront

My ex came to the o2 shop and I paid the remainder of the device in store and put 1000 towards a new device. It’s still within the 14 days . He has barred my outgoing calls and is trying to get a refund. How do I stop this . The lady in the shop saw ...

Jo11 by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos

No 4G

For the past 3 days I have had no 4G which has become a concern as I need my phone for work I've checked and paid all my bills and switched off my phone and turn it on again as well as reset it

Shawn1 by Level 1: Joiner
  • 97 Views
  • 2 replies
  • 0 kudos