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Forum Posts

I can't access my account

I put in my password but can't access my account due to a 'security concern'. Can you help?

AdaE by Level 1: Joiner
  • 82 Views
  • 1 replies
  • 0 kudos

Resolved! Sim Swap

Went into my local O2 store as I haven't been receiving texts messages for that past 3 days. They said a new sim should solve my issues. Got given a new sim yesterday with the same number I have been using but it still hasn't activated. It's been 26 ...

Resolved! Adding data

I have used up alley bolt onHow do I add on

O2 Roaming

Can you please tell me why I am not receiving O2Roaming messages? I was on a cruise and I received a message in Greece and Spain but not in Italy or Turkey. I do have a Bolt on but I would like to have been informed for every country that I travel to...

teecee46 by Level 1: Joiner
  • 192 Views
  • 2 replies
  • 0 kudos

Resolved! phishing

Hello I hope you are well Someone is continuously hacking my O2 account Today i have had two seperate emails saying password has been changed which was not me. Then i reset password and few hours later it happens again Please help stop this Today my ...

bkhan by Level 1: Joiner
  • 259 Views
  • 2 replies
  • 0 kudos

Account problems

My phone number is associated with an account in my old email. When i try to log into the account it says that it’s sent a code to my old email, but the email has now been deleted so the code cannot be accessed. When i try to speak to someone over th...

Sarah71 by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Resolved! how to transfer my sim card to a new mobile

I have an ole 3g mobile and have just purchased a new 5g mobile and the sim card number is not recognised and I get told *not registered on a network* when trying to make a call Can anyone help!!!

444-6 by Level 1: Joiner
  • 222 Views
  • 1 replies
  • 0 kudos

Resolved! Need to cancel Audible 'Extra' but account says it doesn't exist

I joined O2 6 months ago (the process was a nightmare but we're here now) and claimed the free 6 months Audible 'extra'. I now received a 'one month to go' email telling me I need to cancel in my account if I don't want it to continue or be charged t...

iPad

I have purchased a new iPad with an eSIM and cannot transfer the data from my old ipad why [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

My connection is deactivated

HiIm Currently in Sri Lanka and my I can’t get my SIM card activated. It used to work but now I there’s no connection and I don’t get text messages to get the activation code. please assist. thanks

Mahiru by Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos