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Forum Posts

Resolved! Canceled order

Hello, I just completed an order, been charged the upfront cost of 30 quid and then received an email saying my order was canceled with no reason or refund.

DC7 by Level 1: Joiner
  • 154 Views
  • 2 replies
  • 0 kudos

broken phone

my phone suddenly wont turn on or charge

Gantock by Level 1: Joiner
  • 146 Views
  • 2 replies
  • 0 kudos

connection to o2

any ideas, i have been using iphone xr for over 3 years and no real issues getting a signal, recently started using a iphone 15, with same sim card, when im at work, i get no signal and cant do nothing on my 15, but if i swop sim card into my xr i ge...

kev49 by Level 1: Joiner
  • 159 Views
  • 2 replies
  • 0 kudos

Resolved! Account login

I need to change my email address as my existing email is now inactive 

Resolved! Calls to Italy

Good morning, I can't call from Italy to UK, can you check if my subscription has included this service?

Danbor78 by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos

Resolved! Download eSIM

Hi I cannot download eSIM to my new phone

Psteele by Level 1: Joiner
  • 161 Views
  • 1 replies
  • 0 kudos

Resolved! Lost sim

Hi I lost my SIM card in abroad how I order the new one 

Aneela by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos

Email addresses for *********** & ************

I am leaving my job on 29th June and wish to stop emails going to my work address. How do I organise that please. I want to get all future emails that relate to both my accounts sent to a different email address. Thank you. [Mod edit: Please do not s...

Grahamnet by Level 1: Joiner
  • 119 Views
  • 1 replies
  • 0 kudos

Phone not working properly

Hi my husband has a flip phone and his taiff is with you. Very very poor reception, cannot receive calls, he gets text 4 hours after he has missed a call. His phone number is ************. Please can you help as the phone is useless at the moment . k...

Paula18 by Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos