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Forum Posts

Wifi calling not working with iPhone and Toob

I have an iPhone 14, a Toob internet connection and a pay monthly O2 SIM-only contract. I previously used WiFi calling on Vodafone via Virgin Media before switching both providers and that worked fine, and I think it may sometimes have worked on the ...

NH53 by Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos

Resolved! Call from O2

Received a call claiming to be from O2to say my sim will deactivate in 48 hrs They sent two emails which claimed to be from O2. They then asked me to log on

ArthMawr by Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos

phone damage

battery has started bulging and phone is unusable

Ab12366 by Level 1: Joiner
  • 103 Views
  • 2 replies
  • 0 kudos

Resolved! Lost phone

I have mislaid my phone . How do I pause my sim

StevieRay by Level 1: Joiner
  • 115 Views
  • 1 replies
  • 0 kudos

Resolved! Missing SIM Replacement option in My O2

Hi all,I attempted to request a replacement eSIM today via My O2, but it seems that the option is no longer available. On both the app and the website, the option has disappeared, as shown in the attached screenshots. Customer support couldn’t provid...

photo_2024-10-30_10-43-23.jpg photo_2024-10-30_10-35-33.jpg photo_2024-10-30_10-35-36.jpg photo_2024-10-30_10-35-37.jpg
FlyGoat by Level 1: Joiner
  • 330 Views
  • 1 replies
  • 0 kudos

Unable to access account

When I try to sign on my code isn’t being received and there is a blank where my phone number should appear?

Resolved! Visual Voice Mail on iPhone

I have just changed tariff and now find my visual voice mail (VVM) has disconnected and my custom greeting deleted. I have tried everything I can find to reconnect it but nothing works.I have recorded a new greeting via the dial up connection and res...

Hazelind by Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile change

I was thinking of upgrading my phone to a new one do I need to take on a new sim contract

Bible by Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch Error Code 10 on eSIM Activation – Stuck in Tech Support Loop

Evening all, I’m currently stuck in a 10-day tech support hole with O2, and it’s only getting deeper by the day! I’ve been trying to activate mobile services on my refurbished Apple Watch Series 9, but I keep hitting Error Code 10 each time. Accordin...