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Apple Watch reference code: 03

I’m having difficulty setting up the cellular function on my Apple Watch and was shown told to call 202 and reference the code 03.When I called they said that O2 is unable to create an airtime plan for watches purchased outside of O2, however I found...

Resolved! eSIM activiation with no access to messages as service not activated?

Is someone please able to help..... Ported my number across from EE yesterday (07/01), had completely forgot to activate eSIM prior (my mistake - regretting it now!). Have followed instructions to do this but need to log in to my O2 which I can only ...

Resolved! Using my account on two phones

Am I able to use my account on two different phones? This would require some form of sim card, both linked to the same account to be inserted into each handset. I'm unable to make progress through the online help so anything is appreciated. Simpo

Resolved! Activating free Disney plus add on

Can’t activate free add on Disney plus

Calls to an Automated system

Hi I've recently upgraded my phone from a iPhone 13 pro to a iPhone 16pro when i make calls to an automated number ie press 1 for a section then press 4 for another section it either connects but they cant hear me which results in them putting the ph...

Resolved! Phone number spoofing?

Hello, for a few months now every few days I'll get people ringing me saying they have a missed call from me, has happened 30+ times now. Getting quite annoying, but also concern from security point of view if someone is faking my number to do scam c...

Resolved! Copy of Invoices After Account Closec

After coming towards the end of my contract I recently transferred my number to another provider. As soon as the numbers transfer was complete my account was effectively closed and I lost access to myO2 for that number and have therefore lost access ...

Mobile signal weak in my area

How do I report poor signal in my area?myself and other members of my family have had mobile signal problems.I know of two occasions when masts were to be erected closer to my home, only for some local residents start a campaign against it. The plann...

Sim Swap nightmare! :(

Good morningI'm having no signal following a failed sim swap. I was sent a 5g sim to replace my 4g sim and the process didn't complete. I was told it would be ok after 24hrs, this was back on the 21/12. Its now been a week and I'm without my phone st...

SIM did not get activated in the shop - does not work

I purchased a PRE £10 BIG BUNDLE SIM at Westfield London. Back home I put it in my mobile but it does not work. Went to another O2 shop and they told me that it should have been activated in that shop and they cannot do anything about it.Bought anoth...

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