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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7033 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1592 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 3655 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2978 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2300 Views
  • 6 replies
  • 0 kudos

Resolved! Is there anyway to talk to customer service?

I tried the 202 number and was given false information so that was a waste of time! What happened to the tech gurus that you used to be able to speak to? I got a new S21+ at the end of May 2021 and it had a couple of niggling faults develop shortly a...

Rondeco by Level 1: Joiner
  • 1123 Views
  • 5 replies
  • 0 kudos

Resolved! Set up

Help to set up iPad email that is connected to my iphone

Teldon216 by Level 1: Joiner
  • 101 Views
  • 1 replies
  • 0 kudos

Resolved! No Service while cancelling my contract

Hi, Today I contacted O2 via calling 202 to cancel my contract. The customer support lady read me the relevant text and then put me on hold "for a second". While being on hold the line broke up and since then I have No Service, can`t login to my O2 a...

Laci by Level 1: Joiner
  • 116 Views
  • 2 replies
  • 0 kudos

Resolved! Internet in turkey

I’m going to Turkey next week, how do I go about using my data without huge charges

Steph190 by Level 1: Joiner
  • 120 Views
  • 1 replies
  • 0 kudos

No or very little signal

I check daily it says an engineer probably knows about it ha! This has been going on for months now! But nothing has been done. Now 02 is saying do I want more data as I’m constantly on 4g all the time!! Fed up is not the word!! If I go out I have be...

Resolved! Fraud

Hi, can someone help me on how do I get in touch with O2 fraud team? My account was broken into on 03/10/21 and two phones were ordered. Luckily I spotted on time and both phones were returned to O2. The problem is that my contract was also changed s...

Kat46 by Level 1: Joiner
  • 718 Views
  • 11 replies
  • 0 kudos

Resolved! Pay my bill

I am travelling around Thailand for a year, I only have a Thai card you will not except it , I don’t live in rye anymore, I only have a Thai address till I return to England, please tell me how I can pay my bill thank you

Mayya by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Have spoken with one of your colleagues and organised an upgrade but cannot get past a certain point. Please advise

Jude1 by Level 1: Joiner
  • 92 Views
  • 1 replies
  • 0 kudos

Serious Signal Issue

I have serious signal issues at home, I cannot recive call or make calls when at home. Even when I move around around the flat I can be lucky to have one bar signal strenght, even when there is signal, calls will not come through. No matter time of t...

savedline by Level 1: Joiner
  • 98 Views
  • 2 replies
  • 0 kudos