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Forum Posts

Need MCK code to unlock my old phone for daughter,

Trying to unlock my old phone for daughter to use on different network. After ages on virtual chat yesterday I was sent the wrong thing. Today I just get message to say they are too busy. Help please

Tigger26 by Level 1: Joiner
  • 195 Views
  • 2 replies
  • 0 kudos

Resolved! How do I raise a formal complaint with O2?

I wish to raise a formal complaint connected to the failure to end of payments via DD, but cannot see any messaging facility, just auto responses. Peter Smith

Boots by Level 1: Joiner
  • 241 Views
  • 2 replies
  • 0 kudos

Resolved! I can’t login to my o2

Trying to login to my o2. It says “my o2 isn’t available to you yet, if you’re new to my o2 … etc etc” I have been on my o2 for years and logged in since having this device various times. Can you help me with this?

JoCavers by Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card

Recently received new phone but not my new SIM card. I can’t make calls or receive text messages

JoSchultz by Level 1: Joiner
  • 201 Views
  • 2 replies
  • 0 kudos

Fraud

Hi,I've recently had a nightmare time trying to get help from O2 customer services in connection with a fraud on my account.It seems my account was hijacked but I called O2 with in minutes of them getting on my account. I believe it was stopped on my...

Okay1 by Level 1: Joiner
  • 366 Views
  • 3 replies
  • 0 kudos

Resolved! devices on myO2

I am unable to access account information for one of my devices on my account. It has just disappeared so unable to access billing info/invoices etc.

Hayl by Level 1: Joiner
  • 407 Views
  • 5 replies
  • 0 kudos

4G calling and roaming to the US with an iPhone 15 Pro?

Last year I had a problem when traveling to the US with my Pixel 3a: I didn't have any network (no data, no call, nothing). Upon contacting O2 they said they needed to enable Wifi and 4G calling, but even after that, it never worked, even though my p...

sunmat by Level 1: Joiner
  • 305 Views
  • 2 replies
  • 0 kudos

Nokia 105 4G, wifi calling/texting

Hi folks,I've just bought a cheap Nokia 105 4G from 02, which I use with my Pay Monthly account. I spend some of my time in an area with no mobile reception, so what I need is to be able to make the occasional call or to receive the occasional two-fa...

jonathand by Level 1: Joiner
  • 359 Views
  • 3 replies
  • 0 kudos

Unable to access O2 account

Hello, I'm trying to access my O2 account online - and keep.getring advises that I have no services linked to my number, whether I access myO2, the online account, webservice etc. This includes using links from my bill notifications - please can you ...