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Esim installation gone wrong!

OK, I changed my plan to a pay monthly sim only deal on the Internet, I was offered an esim which I accepted, as soon as I'd accepted the deal my original sim turned off! I went to install the esim but it needs to send a code to my phone which is not...

AnnieM1 by • Level 1: Joiner
  • 212 Views
  • 2 replies
  • 0 kudos

Livechat does not exist

Informed by O2 on their facebook page to select contact us and then select livechat.There is no livechat link on the webpage when using a computer. Extract from FB: "To contact us via live chat, you can follow these steps: -Visit the O2 website. -Nav...

Phone doesn't work on one specific number?

Hi all, For some time now my phone (OnePlus 6T) has stopped working properly when I call my parents' landline. It briefly rings, then just cuts off. No-one else has this problem (other mobiles can ring that number without issue, including on O2), and...

MoonSpook by • Level 1: Joiner
  • 330 Views
  • 6 replies
  • 0 kudos

Zz

X

Jess03 by • Level 1: Joiner
  • 143 Views
  • 3 replies
  • 0 kudos

Visual voicemail

I’m trying to reinstate my visual voicemail,all I get when I open my phone and and go to voicemail is call voicemail on the screen I’ve just moved to a sim only contract.will this make a difference?any ideas how to resolve this?

Al01 by • Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Resolved! Smashed phone from car accident

Hi I had an accident in my car today and my phone was smashed. It called sos and automatically called my emergency contacts. anyway my phone is beyond repair absolutely knackered. Can I get a new one from 02

I’m still disconnected !!

I still don’t have a connection ! I requested to keep my old pay as you go number *********** to my new pay monthly account and both phones are disconnected for 3 days now !! And I can’t access my O2 app even!! I’m happy to cancel my request and keep...

AD_77 by • Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos

Failed payment via the O2 app

I tried to pay my bill today via the O2 app with confirmation through my Nationwide app. The first time it failed so I tried again with the same method, and it failed again - it just froze and wouldn't go any further. This afternoon I tried to pay vi...

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