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O2 can't fin my account

Transfered from Virgin to O2 , have paid two bills to O2 , have dowloaded app for O2, can successfully sign into my account.Tells me my minuets, text time and wifi usage. BUT when Itry to access my monthly bill it says that O2 can't Find me?

MelvynS by • Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Resolved! Number transfer

I was with O2 on pay monthly, I then got a new device through affordable mobiles but still with O2. I got my pac code and supplied it. I’ve since rung O2 twice to get the number transferred across as I want to keep my old number. Its been a week, how...

Vic78 by • Level 1: Joiner
  • 441 Views
  • 1 replies
  • 0 kudos

Resolved! Swop SIM

My Virgin Media SIM has deactivated. My new one is in the UK. I am in Australia. How can I activate the new SIM remotely?

Peter29 by • Level 1: Joiner
  • 497 Views
  • 2 replies
  • 0 kudos

Error 106

Hi, I have just bought an Apple Watch ultra 2 after migrating over from virgin. When I’m trying to set my sim up on my Apple Watch. I get error code 106. called 202 twice no help. I’m at the point of cancelling within my cooling off period. Can anyon...

call tariff to landlines

Hi,I'm making a call as i type to Citizens Advice but not getting through so 15 minutes in,do i need to start being concerned at the costs while still awaiting a CAB operative ?

bob16 by • Level 1: Joiner
  • 480 Views
  • 2 replies
  • 0 kudos

Resolved! Virgin Mobile Transfer

I've received notification that I've been sent a new SIM which will only function in a 5G phone. My phone isn't 5G - what do I do?

Brock by • Level 1: Joiner
  • 576 Views
  • 4 replies
  • 0 kudos

Resolved! Transfer data to new phone. Shop says no

Hi, my Motorola is acting up and I need to buy a new phone. I have decided on the Motorola Edge 30 Neo but O2 don't sell that model. As a long time O2 user, I asked one O2 shop if I bought a new phone would they transfer the contents of the old phone...

Tafia69 by • Level 1: Joiner
  • 2391 Views
  • 3 replies
  • 0 kudos

Resolved! New sim not working

My new sim isn’t working? My old phone got stolen and this should of been activated yesterday

Ethan2 by • Level 1: Joiner
  • 382 Views
  • 1 replies
  • 0 kudos
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