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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Upgrade.

I need too speak too someone about my upgrade.

Charging studio beats

Hican someone advise as to what charger/lead to buy so I can charge my studio buds please?Thank you

ClaireW by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! SIM Name

Trying various suggested remedies to get my phone to receive code verifications. One of these needs my SIM name but I haven't a clue what or where this is? Nokia Lumia 630 - I know it is old but it is fine other than this problem. Only receiving mess...

JoBrecht by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hello for my new phone they want my vercation number but it’s my old number what do I do?

Resolved! Payment & Billing

I’ve just paid off my old phone and ordered a new one, I’m trying to change the name from my mums to mine and trying to change the payment aswell as the date all to my name

Resolved! Bill

I need more time to pay my bill 

Amanda10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! PDF Viewer

Hi GurusCan someone assist me here please im not that great with techno stuff?When i try to download and view PDF Files it says 'To read files from this device, go to device settings and give OneDrive access to your device storage' hoe do i do this p...

Haggie4 by Level 1: Joiner
  • 1 replies
  • 0 kudos