I ordered a SIM only last week and gave a PAC number and old number to port on the order. After inserting and activating my new SIM nothing happened.
Eventually I managed to speak to someone on Wednesday who said there was a technical fault and the number had not ported. I gave him the PAC number and old number verbally and he passed them to his back office and said it would be sorted. At 8 o'clock last night I received an automated telephone call saying the old number would stop working in 2 hours. 15 hours later my old number and phone are still working and my new SIM still has the temporary number it came with. Is this normal?
