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Calls

I pay monthly and as far as I’m aware it’s being taken out my bank. I have signal and Wi-Fi but when I try to call out the call fails. People can call me but not the other way. I can call on WhatsApp because I have Wi-Fi. I have turned airplane mode ...

my tariff no free

I have a topped-up account for £15, but I don't have free calls, why have I always had them, they take money from my account when I call and I should have free calls, my number is (REMOVED)

Resolved! Voicemail pin number

Just returned to O2 for sim only monthly and have received a voicemail from “Network Provider” asking me to set a PIN number so I can access voicemail from any phone. Sounds like a scam but not sure. Don’t want to have the facility but can’t even del...

Introducing Volt – the new supercharged service from Virgin Media O2

HI just had an email confirming my order of 0GB Volt Double Data Boost, Volt O2 Travel Inclusive Zone. However I have not ordered anything from them?? Ids automatic as I have a Virgin account and will it cost me? Tony

My account

Hello, i am an existing customer. Can not access my account. The app says this after entering my password:08:14Something went wrong.Oops. My 02 isn't available to you yet.If you're new to 02, it can take up to 48 hours for your account to be ready.If...

Voicemail notification texts

I’ve just got a Nokia Flip 2660 to field work calls/texts. Calls are coming through either direct or diverted from a landline number.When I receive a voicemail I get a text notification, several for the same call (?3) but although I can access and de...

Resolved! How to get a PAC code when mobile is broken

Hello - so I need to get my PAC code as moving to a new provider.However my mobile screen is completely smashed so I cannot view messages & am being told that the only way O2 can send me my PAC is via text? This seems ridiculous as so many people mus...

Resolved! esim card ----no data on samsung galaxy z flip5

I received my phone on the 3rd of Jan, but he esim card didn’t work (said no sim card)Yesterday morning I went into an o2 shop for helpThey gave me a QR code for a new esim cardI did the following:SettingsConnectionsSIM card managerClicked the + butt...

Apple Watch Series 9 unable to migrate existing plan to new watch Error Code 26

So, bought the series 9 watch - setup on iPhone - no issues from Apple end. Then, I tried to setup mobile service. Followed all the prompts including logging into O2 account and selecting “Move an existing Airtime plan to this watch”. But next screen...

Data-only SIM

I’d like to add an additional Data-only SIM to my existing account but not sure how to.

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