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New O2 sim - no data / internet - help needed

Hello, I joined O2 on Wednesday 5th and put the new sim in my Google Pixel 7, I was porting my old number from another network so initially the sim worked with the new number provided with the sim. On Friday 7th the sim card stopped working (no servi...

Resolved! Caller id unknown

All my incoming calls have recently changed such that the caller id is unknown. Has O2 changed my settings somehow. I am on a Motorola 84 5g. I don't know how to access settings on the O2 account site.

Resolved! Virtual assistant

I have had no network connectivity for 9 days. When I attempt to speak to agent via virtual assistant I am sent here to community help. I am desperate for help, now being told via email that work on local mast is continuing until 7th March!Does any o...

Account

Why can’t I access my account to view my data

Resolved! New iPhone - can’t use it. eSIM?

Hi, I’ve just set up my new iPhone but no idea what the eSIM stuff is? should’ve just chosen regular sim. Not a clue what to do. Help online says it should say on my homepage to download it or there should be a qr code? Where is any of this I can’t s...

Samsung A23 5g

I have the above phone and need to insert SD card. The manual clearly states the slot is located on left side of phone but there isn't anything there. Have triple checked with others who confirm this. I need to do this quite urgently. Many thanks.

Failed texts

I am not now able to send messages to 61054. One message was sent successfully this morning, but subsequent messages failed to send.

Network connectivity problems, useless 5G

Has anyone else suffered from poor or extremely slow network coverage on O2, especially with their 5G network? I have been having issues since Oct 2022 until current day (Feb 2023), with no help or progress from O2. My local mast in High Wycombe has ...

Can't hear anything on the other end of phone

Hi people can hear me but i cannot hear them I've checked speaker no probs as I can hear perfectly well on what's app and messenger calls.

Resolved! I need to change the private IP range to enable printing

We are trying to set up a Ricoh printer onto our O2 Business Broadband and have been asked to change the private IP range for this to work. How do I change the IP address?

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