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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2602 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15385 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7869 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Migration from Virgin to o2 issue

I have not been able to receive text messages or phone calls since my phone migrated on 1st July. Nobody has been able to fix, specialist migration team were supposed to contact me,I’ve heard nothing at all despite many calls to o2. Has anybody else ...

Louise999 by Level 1: Joiner
  • 877 Views
  • 7 replies
  • 0 kudos

Resolved! iPhone 11 Pro Max

Phone isn’t connecting to 4G. Have reset factory settings but phone has been playing up since last iOS update

Dsc by Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

Can't Receive Login/Verification Code Texts from ANY Website?

I've not had issues before, but since the weekend I can no longer receive a verification login code from any website; Ebay, Halfords, Lloyds Pharmacy, you name it, no matter how many times they're sent NOTHING will ever come through. Yet a personal t...

Damian227 by Level 1: Joiner
  • 415 Views
  • 1 replies
  • 0 kudos

Resolved! Issues, issues, issues

Since joining O2 a couple of weeks ago, this has been THE worst mobile service I've ever had. It took almost 1 week to bring over my old number, during which time I had little or no service. Now I'm just having problems after problems with my service...

RussG by Level 1: Joiner
  • 278 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch series 8 unable to get 02 mobile plan

Hi everyone,I’ve got a new Apple Watch and an iPhone SE (fully updated the phone and watch).I’ve set it up with the phone and go to set up mobile data,first it said 02 Activating for 2 days then after 2 hours waiting to be connected with 02 they cut ...

ThePJ by Level 1: Joiner
  • 2755 Views
  • 22 replies
  • 0 kudos

Resolved! text

i got a new samsung s23 and i sent a text to my daughter and my phone keeps sending the same text over and over again, about 50-60 times so far, anyone know why

jj6761 by Level 1: Joiner
  • 228 Views
  • 3 replies
  • 0 kudos

network dropping out.

since beginning moved from Virgin, my phone frequently drops off the NETWORK. both voice and data. Sometimes turning off and on work other times it does not. Havre already tried making complaints but no network or phoned off with nothing wrong with t...