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No signal on all mobile devices

Since Saturday all of our 4x mobile signals have been very very poor, in our house at work. Getting text messages 3-4hrs later with missed calls, reset and updated mobiles we give up. Checked signal tracker with our postcode apparently there are no i...

jbee1234 by • Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos

No youtube on mobile data (not a YouTube setting issue)

Patchy data for o2 in Aberdeen, can’t play YouTube videos, have to airplane on and off to get internet some times. Worsening experience. 3G, 4g and 5g highly inconsistent but yet good signal and no issues on the website. Constant spinning wheel on Yo...

AMcD by • Level 1: Joiner
  • 541 Views
  • 1 replies
  • 0 kudos

Resolved! 02 in Turkey

Can I use my 02 business phone in Turkey 

Apex by • Level 1: Joiner
  • 442 Views
  • 1 replies
  • 0 kudos

cant logon to my account

Each time I login, I am asked to enter a code sent to my mobile. Each time I enter the code sent to the phone, it still does not allow me access and the whole process starts again. This is happening with Chrome and Firefox.

Ozm2 by • Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

Resolved! Change number

Hi I want to change my number, people keep trying to contact me off no caller ID who I want no contact with

Fergs by • Level 1: Joiner
  • 574 Views
  • 1 replies
  • 0 kudos

No YouTube and poor data coverage

Hi my mobile data coverage has significantly worsened over the past couple of weeks with either no internet even when my phone says it has 5G or regularly falling to 3G (central and SW London)also YouTube won’t load any videos when on mobile data onl...

Bm91 by • Level 1: Joiner
  • 537 Views
  • 2 replies
  • 0 kudos

Resolved! Lost my iphone 14

HI I lost my iphone 14 plus, will I be able to get a replacement? 

Resolved! Replacing SIM with one of a different format

HelloI have an old PAYGO account with an old SIM. I have a 'spare' handset which will take a micro on nano SIM. Can I get a replacement sim in either of these formats? TIADave

Deejay999 by • Level 1: Joiner
  • 1030 Views
  • 7 replies
  • 0 kudos

eSIM problems.

I have recently joined O2 from 3 via the website. To save time (haha), I opted for an eSIM (to be used in an old iPhone 11). Whilst the contract was set up correctly and number ported, I still haven’t received the eSIM QR code. Customer support have ...

Boatman by • Level 1: Joiner
  • 1669 Views
  • 6 replies
  • 0 kudos

No service in my area but O2 say it's fine

Fed up with being told that service here is fine when I have to use my phone over WiFi at home. Step out the door, travel anywhere within 4 miles and service ins poor at best and completely absent the rest of the time.I am told when I log it that the...

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