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Refund

I’ve been send emails saying to get in touch to claim a refund as I’ve now left 02 . But when I click the link and try to log intomy 02 app it says I’m not registered ( I guess this is because I’ve left 02 ) so how do I claim the refund please ?? Ann...

Resolved! Apple Watch Ultra airtime plan activation

Trying to link up Apple Watch with o2 but keep getting an error code 108. This has been with the technical team for 2 weeks now and still nothing. I’m so frustrated and really don’t know what to do. Have followed the Apple Watch activation guide but ...

Hdjshdjdb by • Level 1: Joiner
  • 483 Views
  • 1 replies
  • 0 kudos

Unable to get emails

I am in Spain but unable to get my emails. I did and the start of my visit. Now being informed there is a problem with the server. Offers to fix but can’t. Any suggestions on how to fix

KH03 by • Level 1: Joiner
  • 519 Views
  • 1 replies
  • 0 kudos

Need MCK code to unlock my old phone for daughter,

Trying to unlock my old phone for daughter to use on different network. After ages on virtual chat yesterday I was sent the wrong thing. Today I just get message to say they are too busy. Help please

Tigger26 by • Level 1: Joiner
  • 431 Views
  • 2 replies
  • 0 kudos

Resolved! How do I raise a formal complaint with O2?

I wish to raise a formal complaint connected to the failure to end of payments via DD, but cannot see any messaging facility, just auto responses. Peter Smith

Boots by • Level 1: Joiner
  • 575 Views
  • 2 replies
  • 0 kudos

Resolved! I can’t login to my o2

Trying to login to my o2. It says “my o2 isn’t available to you yet, if you’re new to my o2 … etc etc” I have been on my o2 for years and logged in since having this device various times. Can you help me with this?

JoCavers by • Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card

Recently received new phone but not my new SIM card. I can’t make calls or receive text messages

JoSchultz by • Level 1: Joiner
  • 411 Views
  • 2 replies
  • 0 kudos

Fraud

Hi,I've recently had a nightmare time trying to get help from O2 customer services in connection with a fraud on my account.It seems my account was hijacked but I called O2 with in minutes of them getting on my account. I believe it was stopped on my...

Okay1 by • Level 1: Joiner
  • 1421 Views
  • 3 replies
  • 0 kudos

Resolved! devices on myO2

I am unable to access account information for one of my devices on my account. It has just disappeared so unable to access billing info/invoices etc.

Hayl by • Level 1: Joiner
  • 832 Views
  • 5 replies
  • 0 kudos
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