Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Nintendo switch lite

Can you let me know will the Nintendo switch come back in stock please

Resolved! IPhone13

Hey I ordered an iPhone 13 and its out of stock any update on when it will be in stock?

Resolved! Network Coverage issue

I am moving to an area where there is no O2 network coverage. I have walked around the village and can find no signal anywhere. I have heard about devices which allow you to create your own small coverage area either by boosting any signal which can ...

Resolved! Need to call from Australia but the overseas number doesn't work

I havent been able to cancel my O2 account because I am in Australia. The overseas number doesn't seem to work for me and O2 are taking money out of my account despite me not using it.

Resolved! O2 have been awful so far

I’ve been trying the keep my old number for 2 weeks what’s going on? And when I phone o2 they hang up!

Resolved! returned during 14 day period but no more communication

Hi, looking for some help. I decided to upgrade my phone and went with an iPhone 12 Max pro. Before it arrived, I had changed my mind after realizing it would be too large (I currently have an iPhone SE). Knowing that there's a 14 day cooling off per...

Resolved! Pac code

Hi i have my pac code to give to 02 but cant get in contact have been onhold for ages over the wait time and then hangs up. Trying to locate live chat. How can i give you my pac code so i can get my old number back.