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Forum Posts

faulty alcatel portable wifi device

wifi device overheating and is hardly connecting now to wifi need help getting replacement but cant see option for this only full new plan set up what do i do ??

briand02 by Level 1: Joiner
  • 327 Views
  • 2 replies
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Resolved! How to I use my phone sim in galaxy watch 6

How do I use my sim from phone on galaxy watch 6, I got the phone and watch separate and have an esim on the watch but I can use the phones one as well somehow (replicate it as such) but how? the phones sim doesn't have a QR code or activation code o...

Failed payment via the O2 app

I tried to pay my bill today via the O2 app with confirmation through my Nationwide app. The first time it failed so I tried again with the same method, and it failed again - it just froze and wouldn't go any further. This afternoon I tried to pay vi...

Resolved! Internal Migration... how long?

Hi I was told Monday my o2 number would be ported over from my O2 account to my new O2 account in 24 hours. Yesterday - Please be patient it will take another 24 hours but WILL be completed by 1800 today.Today another 24 hours because its from a diff...

Vixster1 by Level 1: Joiner
  • 1025 Views
  • 6 replies
  • 0 kudos

Resolved! Sim can’t receive sms or calls, can’t swap number to new sim

I’m not sure when my Sim stopped working but it’s been a month or longer (I don’t use my phone other than on Wi-Fi and for iMessage.) I wanted to fix this so I ordered a new PAYG sim to see if it was my phone that didn’t work, the new sim works howev...

Andy541 by Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos

Poor Internet.

Phone shows at 4g signal  but no internet. Any suggestions ??  IPhone 12

Bling by Level 1: Joiner
  • 248 Views
  • 1 replies
  • 0 kudos

Moving from Virgin

Hi, I have tried to move 4 phones from virgin but only three of the numbers appear in myo2, they are all supposed to be on the same account. Two of them show that they are now on O2 but have not had their numbers ported over. The other two have been ...

AJBB by Level 1: Joiner
  • 733 Views
  • 5 replies
  • 0 kudos

Resolved! Monthly data only 5gb when it should be 10gb

Hi, I recently signed onto a Virgin and O2 mobile package that was supposed to give me unlimited calls and texts and 10gb of data per month. However, when I login to my profile it says I only get 5gb of data which is a mistake because all communicati...

DanHan by Level 1: Joiner
  • 612 Views
  • 5 replies
  • 0 kudos