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Forum Posts

Resolved! PUK code

My son has locked my SIM card and I don’t know the puk code, I am trying to log into my o2 account but I’m not sure whether I can receive the text to verify my number as I had to change the password

S-23 by Level 1: Joiner
  • 580 Views
  • 1 replies
  • 0 kudos

Porting

my phone number was supposed to port yesterday but my phone is still showing no signal. I have tried restarting the phone several times but it still shows no signal.

Sophie36 by Level 1: Joiner
  • 402 Views
  • 1 replies
  • 0 kudos

Resolved! NCK for an unknown network

Hi, I am an o2 sim only customer, I have purchased a refurbished phone from an online retailer and it has arrived locked and asking for an NCK code, I have contacted the retailer and they can't help other than a refund which code take up to 30 days. ...

Joe901 by Level 1: Joiner
  • 422 Views
  • 1 replies
  • 0 kudos

My calls are being cut short......server unreachable.

It's a long time since I've been on here, but in the last two weeks I've been having problems making calls from my home. A minute or two in, the call terminates and the screen reads "server unreachable" I have wi- fi enabled on my phone, but does O2 ...

SIM swap still processing

Hi,Desperately trying to find a solution to my SIM swap nightmare! It’s been in ‘processing’ for 7 days now. The store and customer services don’t seem to be able to do anything apart from escalate it to the elusive back end team. How can it take so ...

DD91 by Level 1: Joiner
  • 1954 Views
  • 7 replies
  • 0 kudos

Galaxy s24

I'm trying to retrieve the vat invoice for this phone and although it states it's ready I can't find it. I need it to claim my free watch. Also does anyone know why my incoming text messages are still being received on my old galaxy s9? And just one ...

Diane1012 by Level 1: Joiner
  • 422 Views
  • 1 replies
  • 0 kudos

Number

I ported over a number but when I use my phone other callers say they see an unrecognised number on their display

Oliverj by Level 1: Joiner
  • 389 Views
  • 2 replies
  • 0 kudos

Resolved! My number is not available in my o2 account

My husband and I are both with o2 under my name, however when i log into my o2 account it only has my husbands phone available so I am unable to see any details for my contract?

JessG by Level 1: Joiner
  • 429 Views
  • 1 replies
  • 0 kudos

How to delete online account

How i can delete my o2 online account, because i cant buy pay as go mobile. I registered before at home. I haven’t any bills or something, when i go o2 branch it’s show my e mail already have. I want delete my account

Hasitha by Level 1: Joiner
  • 389 Views
  • 1 replies
  • 0 kudos