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Forum Posts

Swapping to esim

Please can you cancel all my eSIM swap requests. I had a nightmare swapping to eSIM and it looks like I’ve accident ordered multiple esims can these be urgently cancelled

Emma64 by Level 1: Joiner
  • 516 Views
  • 3 replies
  • 1 kudos

Phon contract

hello 7 03/20024 about Laine, I concluded a contract with you for a telephone and subscription, you sent me some information but I don't understand what to do next

Resolved! Getting a replacement eSim for lost phone

My son lost his phone and sim. We have a temporary replacement phone - but need a new sim - preferably an esim to get him up an running again. It is this possible? I'm in Norway on business - so cant call customer services as takes too long on hold a...

AdamWhe by Level 1: Joiner
  • 500 Views
  • 1 replies
  • 0 kudos

Resolved! 5g Sim

HiI have recently had a new phone and need a 5g sim replacement 

Cjh1 by Level 1: Joiner
  • 289 Views
  • 1 replies
  • 0 kudos

Resolved! Migration issue o2 to o2 pay monthly

I purchased a phone and contract deal from a 3rd party retailer as the upgrade options through o2 were much more expensive. 10 days after my phone arrived my new phone number has finally been activated (apparently there were o2 system issues). My wif...

Caller id and spam protection

HiJust bought a Samsung S21. Trouble is, I cannot activate the caller ID and spam protection feature - as I could on my old S8. Very useful feature. Have been I touch with Samsung who thought it is an O2 issue. Please can somebody advise?Thanks, Emma

PW0324 by Level 1: Joiner
  • 412 Views
  • 2 replies
  • 0 kudos

Resolved! How do I change my address?

I'm trying to find and change my address in my account but I can't find it anywhere. When I click 'Manage my details' it takes me to a page where it says 'You may have a billing address linked to some of your accounts. To see or change an address, se...

pw87 by Level 1: Joiner
  • 6821 Views
  • 18 replies
  • 0 kudos

Resolved! How can I increase my network speed?

My WIFI signal isn’t strong enough. I have a HUAWEI B311-221 router in my caravan and it’s fed by an A-XPOL-0001 antenna using the O2 network. My Amazon Fire Stick shows a Network Speed of 1.36Mbps (or less) and describes this as “poor”. Sometimes it...

Smiler16 by Level 1: Joiner
  • 1152 Views
  • 7 replies
  • 0 kudos