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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! How to report a lost or stolen phone

Hi My son has lost his phone and I need to notify O2. Also I need to change the bank account from which my phone is paid from any ideas on how to do this? Many thx D

Resolved! Sim swap

Hi, I’ve recently switched to the iPhone 12 as I was due an upgrade when I tried swapping my sim it said it could take up to 24 hours it has been longer than 24 hours and it still isn’t working, what should I do?

Chloe-21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Search safe

Hi how do I take off search safe

Nuspro by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Can I change my order

I’ve ordered a new phone, but now received an out of stock message. Can I change the colour to get one quicker?

Resolved! No mobile signal in weardale

The signal checker hasn't realised this yet ( I'm in a carpark in our nearest town) how do I report this? Thank you Susanna

Susannah by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Can not access personal details

I want to upgrade my ipad and was sent a code unfortunately i had not updated my personal details and the code was sent to my old number which i no longer have. So i attempted to update my personal details but because the code i was not confirmed it ...

Ady3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No volt upgrade

Hi,I upgraded my phone at the weekend, as part of the package it said if i have O2 and Virgin i would get double data on my plan. So i pulled the trigger and bought my new phone, however my plan still shows the original DAGA package i selected when i...

FatBstard by Level 1: Joiner
  • 2 replies
  • 0 kudos