Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Swapping sim

Tring to swap sim on website, it says it has sent a code to my number never received it tried send you another code button didn't work

Stven by Level 1: Joiner
  • 310 Views
  • 2 replies
  • 0 kudos

Calls keep dropping

Good afternoon. I have 2 o2 lines. 1 works fine but the other suffers from terrible reception and calls keep dropping. I have had the phone checked out and there are no issues with the phone. If I call the other line when I am out, the line is firstl...

deedee3 by Level 1: Joiner
  • 487 Views
  • 2 replies
  • 0 kudos

Resolved! No signal or data

Hi there, I’m struggling with my son’s iPhone 11 at the moment. It doesn’t seem to be able to use data or pick up signal when we are away from home. Our whole household in on O2 so I don’t think it’s a network issue? I’m unable to track him on Find m...

Anna084 by Level 1: Joiner
  • 1583 Views
  • 3 replies
  • 0 kudos

No service

I added a third handset to my account for my daughter to use. She wanted to keep her previous number so that was all arranged. Was due to change today but it hasn't. The old number has moved to the handset as when I call it goes straight to o2 voicem...

Alisonpk by Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos

Resolved! CREDIT FILE REFERRAL TEAM - NO RESPONSE

I had 2 missed payments on a contract that I believed had ended alongside the Virgin Media contract that it was tied to (a miscommunication/misunderstanding from my end, granted - but we move!). This was sent to a credit recovery third party company ...

lockhart by Level 1: Joiner
  • 1458 Views
  • 4 replies
  • 0 kudos

GPRS DATA CHARGES

I have a business account. 4 handsets all with unlimited tariffs, yet recently being charged over £1500 for GPRS calls....this was streaming, not 'calls'. WHY???? I am at the stage where I wish I'd stayed with Three, we had unlimited data, calls and ...

HoppySaul by Level 1: Joiner
  • 1988 Views
  • 6 replies
  • 0 kudos

Resolved! Another Republic of Ireland Roaming issue

I was moved over from Virgin Mobile. I have 5 devices now on O2, 4 iPhones (all iPhone 12) and one iPad.When I travel to the Republic of Ireland, 4 of them roam quite happily and connect in a minute or two and work perfectly.One phone stubbornly refu...

Evilhood by Level 1: Joiner
  • 419 Views
  • 1 replies
  • 0 kudos

Resolved! Telephone call

Hi I’ve just had a call from someone asking me to reset a password online so I can receive a new 5g SIM card. Is this a scam call or is this something that O2 are doing