Get tech support for your O2 issues

Resolved! How do I contact o2 to receive money owed to me

Hi, I've paid my final bill already. O2 sent a text message letting me know that I was overcharged. It states I'm to get in contact to retrieve my money. I've tried my o2 account and I have phoned a few different numbers to no avail. I'm guessing as ...

Call disconnect

Prior to January/February 2024 I had little or no issue with phone calls. Since then there is a growing issue with phone calls randomly dropping out - this morning one call dropped out twice with a known caller who lives within 6 miles of my home. I ...

Migration to the new billing system

Hi all, This question might be asked a number of times, but I need some tech support here.On April 30th I received an email about new billing system and requirement to contact O2 to keep my number as they failed to transfer me automatically.I did it ...

No roaming or signal

Hey, since landing in Ibiza last week my phone won’t allow roaming or signal even though they’re all switched on. Since returning back to the UK it is still not working. It originally had two numbers but now both have disappeared, any help would be g...

Resolved! Alcatel link zone

Have followed the instructions to the letter, downloaded the app on my iPhone, connection not found. Followed instructions which states go to settings page but not clear what I am looking for on settings page. Instruction very poor and need help to l...

Not recieving all text messaages

Hi my number has recently been switched too 02 and I'm having issues receiving all text messages phone calls work just fine. I can send text's and others receive them but I am not receiving the responses.

Resolved! Rolling plan switched

Hello, I had switched my rolling plan last night, but it still hasn’t activated yet

Alcatel 4G WiFi device

I have just received an Alcatel 4G portable WiFi device (Linkzone 4G LTE Cat 7 mobile WiFi). I’m having issues connecting it up. It says to put in the IP address in the browser but when I do it comes up with “this site cannot be reached” and I can’t ...

Resolved! Port my number

Hi I would like to port my number to current o2 sim. My PAC code is *********. I want to keep my old number which is **********. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Sim swap

I just swapped sims from three to o2 and I want to keep my old phone number (from three) I already have a PAC number from three and o2 said that I could do this. I just put in my new o2 sim, how do I swap my number back to my original number ? I trie...

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