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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6522 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1296 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2818 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2536 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1901 Views
  • 6 replies
  • 0 kudos

Resolved! Text replies appearing from a different number

Hi. I sent my daughter a text today to her usual number. She replied a few minutes later but the number was a completely different number! I called her on her usual number and she answered but when she sent me a text again it came from the different ...

Yvonne2 by Level 1: Joiner
  • 316 Views
  • 4 replies
  • 0 kudos

Resolved! Number transfer from old network

Hi, I recently bought a new phone on O2 and I’m having some issues getting my old number transferred over. I’ve submitted the number transfer form 4/5 times now and I keep getting emails from Blueprism saying my request could not be completed because...

ali22 by Level 1: Joiner
  • 166 Views
  • 2 replies
  • 0 kudos

Resolved! Texts arriving late

My security code texts arrive late (unless they are from O2). Codes for NHS / Covid need to be put in within 5 minutes. These texts take 6 or more hours but O2s come within 30 seconds; how do I get these texts in time????

Resolved! Cancel an order

I wanted to change my plan and by mistake ordered a new sim… how can I cancel the order ?thanks

M_UK by Level 1: Joiner
  • 62 Views
  • 1 replies
  • 0 kudos

Resolved! New phone for my partner

Hi, i have just purchased a new phone to give to my partner as a christmas present. Obviously i had to do this in my name and the phone has been delivered to me today. BUT it seems the number for the phone has been added to my o2 account and is showi...

Baz65 by Level 1: Joiner
  • 98 Views
  • 3 replies
  • 0 kudos

Resolved! Switching to Sim Only deal - keeping number

My sons phone is due for update but he just wants a sim only deal - Uswitch offer an O2 deal better than the one on My O2 - so if i order from Uswitch do i need to do the whole PAC thing or is there an easier way to do this?

Paul671 by Level 1: Joiner
  • 135 Views
  • 2 replies
  • 0 kudos