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Resolved! NCK for an unknown network

Hi, I am an o2 sim only customer, I have purchased a refurbished phone from an online retailer and it has arrived locked and asking for an NCK code, I have contacted the retailer and they can't help other than a refund which code take up to 30 days. ...

Sim swap without text code

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My calls are being cut short......server unreachable.

It's a long time since I've been on here, but in the last two weeks I've been having problems making calls from my home. A minute or two in, the call terminates and the screen reads "server unreachable" I have wi- fi enabled on my phone, but does O2 ...

SIM swap still processing

Hi,Desperately trying to find a solution to my SIM swap nightmare! It’s been in ‘processing’ for 7 days now. The store and customer services don’t seem to be able to do anything apart from escalate it to the elusive back end team. How can it take so ...

Galaxy s24

I'm trying to retrieve the vat invoice for this phone and although it states it's ready I can't find it. I need it to claim my free watch. Also does anyone know why my incoming text messages are still being received on my old galaxy s9? And just one ...

Number

I ported over a number but when I use my phone other callers say they see an unrecognised number on their display

Resolved! My number is not available in my o2 account

My husband and I are both with o2 under my name, however when i log into my o2 account it only has my husbands phone available so I am unable to see any details for my contract?

How to delete online account

How i can delete my o2 online account, because i cant buy pay as go mobile. I registered before at home. I haven’t any bills or something, when i go o2 branch it’s show my e mail already have. I want delete my account

Billing Issue with aerial direct

I have had no service for the past 5 days because of an apparent “billing” issue on my account. In February I had a call from Aerial Direct, claiming they could reduce my phone bill from £70 a month to £23 - Seemed like a legit thing as they had all ...

No service

I can’t log onto my 02 as it wants to send a text and I am not getting texts.. I have no service and I need it urgently. I have a hospital appointment and won’t be able to go if I can’t be contacted by my Dad who has Alzheimer’s!!!!!!

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