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Forum Posts

Last bill

I was with o2 left last month and paid my last payment to leave, you have now charged me another payment yesterday of £37 or so can you please tell me why as I no longer with you

Ghislaine by Level 1: Joiner
  • 309 Views
  • 2 replies
  • 0 kudos

Bill

Hi I just pay a bill yesterday but still I received message with overdue bill. Thanks

Communicating with O2 on 03448090222

Yesterday I went the O2 store in Cardiff St. Davids. I asked a member of staff to help with a lost phone and pay as you go Sim. He was helpful and put me in contact with the correct team using the store's phone. I spent an hour organising a replaceme...

Unable to receive OTP text message - in Australia

Hi, i have an 02 e-sim on a monthly plan. I am unable receive OTP text message from my UK Bank/ Insurance companies since moving to Australia earlier this year. my phone has two sims (Physical one for Aus and e-sim for UK). The e-sim was set up in UK...

NikkiG88 by Level 1: Joiner
  • 838 Views
  • 5 replies
  • 0 kudos

Resolved! Can I put a vodafone esim "in" a o2 iPhone?

As the title really. I've been with O2 for years but I always have reception issues in crowded places. Glastonbury is just around the corner and I'd like to try an eSIM in my phone as Vodafone is the sponsor so my assumption is the reception will be ...

paradigm by Level 1: Joiner
  • 1613 Views
  • 5 replies
  • 0 kudos

Texts

Bill shows texts to +39 numbers made to uk instead of Italy. Charges made but texts not delivered

Text issues

I am receiving texts from a relative in Italy. For some reason she does not receive my replies. Any clues

Swapping sim

Tring to swap sim on website, it says it has sent a code to my number never received it tried send you another code button didn't work

Stven by Level 1: Joiner
  • 310 Views
  • 2 replies
  • 0 kudos

Calls keep dropping

Good afternoon. I have 2 o2 lines. 1 works fine but the other suffers from terrible reception and calls keep dropping. I have had the phone checked out and there are no issues with the phone. If I call the other line when I am out, the line is firstl...

deedee3 by Level 1: Joiner
  • 486 Views
  • 2 replies
  • 0 kudos

Resolved! No signal or data

Hi there, I’m struggling with my son’s iPhone 11 at the moment. It doesn’t seem to be able to use data or pick up signal when we are away from home. Our whole household in on O2 so I don’t think it’s a network issue? I’m unable to track him on Find m...

Anna084 by Level 1: Joiner
  • 1576 Views
  • 3 replies
  • 0 kudos