Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2877 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5035 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15749 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Resolved! Roaming Bar

Hi @Martin-O2 There are many reports on the Forum of people having travelled out of the UK only to discover their phone won't work because a Roaming Bar is active on their accounts. - Can you find out from O2 if this was a sweeping policy to apply a ...

pgn by Level 74: Whizz kid
  • 4685 Views
  • 12 replies
  • 1 kudos

Resolved! Moving Abroad

Hi there, If I have time left on my contract, but I get an opportunity to move abroad (not EU), who do I need to speak to at O2 to make them aware of this, do any updates need making to my contract? What is the process? Thanks.

Jordan92 by Level 1: Joiner
  • 650 Views
  • 1 replies
  • 0 kudos

Phone number not recognised

My phone number is no longer recognised. I still get a data connection but I don’t seem to have a phone number anymore. I’ve done a sim swap and tried the SIM card in another iPhone but I still can’t make/receive calls or text messages. Nobody at o2 ...

Allan4156 by Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos

Resolved! Gambling sites

Hello is there any way to block gambling sites from getting access? 

Resolved! PAC code transfer not happened

Gave o2 my PAC number at the weekend and my old number still hasn’t been ported across. Why is it taking so long?

Chunk1 by Level 1: Joiner
  • 387 Views
  • 3 replies
  • 0 kudos

Resolved! Nano sim

Hello,I have an O2 monthly package. I have just bought a new phone, a sim-free Samsung Galaxy A14-64 GB, and I want to switch to using that as my phone for the O2 package. The Samsung instructions tell me to insert a nano sim. Is that something O2 su...

Ray9 by Level 1: Joiner
  • 485 Views
  • 3 replies
  • 0 kudos

unable to receive verification sms

Hi I am hoping someone can help, I have had my number ported over from EE to o2 on Tuesday, i had to have a sim swap yesterday in store as the number would not link with the iPhone after porting to set up i message and facetime, that seems to have so...

Jo1232 by Level 1: Joiner
  • 412 Views
  • 2 replies
  • 0 kudos

Faulty iPhone

Recently upgraded to the iPhone 14plus. turned out to be faulty. o2 being unhelpful

Ozzy1968 by Level 1: Joiner
  • 259 Views
  • 3 replies
  • 0 kudos