O2

No Service I'm losing my mind

I've had no phone service for 18 hours. My internet works perfectly. Everyone in the house has phone service. I've tried using virtual assistant but getting nowhere. I work from home and this is having huge implications for me. Please, does anyone kn...

Complaints

Getting very frustrated, was promised a call back by Customer Services but hasn’t materialised! Anyone know contact details for complaints? Previous emails went unanswered about a different matter so not sure where to complain

Tariff

I’m trying to change my tariff but, every time I do, I receive a message saying it cannot be done as I’ve already changed it this month (which I haven’t).

Barred

I paid my bill on the 6th as my bill was late and I was barred that day (the 6th). I managed to get hold of o2 after the 24 hour period that they said to await in order for me to make outgoing calls again. However after the 24 hours I still couldn't ...

Virgin mobile number not linked to account

I need to increase the data limit on my son's mobile which was on Virgin. However, the mobile number doesn't appear when I log on to myO2, just my number. This means I can't see anything about the mobile. Note that the Virgin account used my email an...

download e-sim without App

I'm unable to access the O2 app as my number transfer has already occured prior to my e-sim download and therefore I cant access the O2 code that they send. without the code I cant access the app and therefore can't download the e-sim and activate my...

Phone

No signal

Hello I have changed tariff now I have no signal can’t make or receive calls