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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! no service

My phone has just decided to have no service so I can make or receive calls... my O2 service is gone?I'm on a contract and everything is fine with that... I've checked the app for problems and all it says is that there is sometimes heavy traffic in m...

2fires by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 404 error on disconnecting non o2 STAC

Hello I am trying to use my STAC code from Vodafone to cancel my previous contract with them due to being a new o2 customer. I’ve never known it to be so difficult to do this. I’ve filled out the form on o2 site and when I submit it, it goes to 404 e...

Phil12 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Poor data signal

Hi,o2 network status checker says there are no issues.However, no 4g signal to sim in 4g router and also no 4g signal to phone sim.Can the network status checker be wrong?

NeilG1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Watch purchase for partner

I am wanting to purchase the Apple Watch 7 for my partner - I wish to make the payments. Can I do this?

Mellie by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Charged Twice

I have just discovered that I am be billed twice for the same number, trying to through to O2 but a complete nightmare. They are great at taking money but the support is a shambles. Does anyone know what the best way forward is?

RFearon by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No network really bad experience with 02

Hi this is the only way I can find to actually try to talk to someone, I for some reason cannot sign into the app, I have no network on my phone its been emergency calls only for days now, I have not been able to contact anyone and we have kids and I...

Resolved! Sim not connecting

I had my phone stolen in a mugging and o2 sent me a new sim. This sim wouldn't work it just gave a message saying emergency calls only. They sent another and it did the same so now 2 weeks without a phone. The online method won't work as the sim will...

RCrowther by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! HALF sim

I have recently started a new O2 contract and upgraded my phone. Today I have received this email"Hi John, Thanks for shopping with us – we hope you’re happy with your recent order. We’d love to hear what you think of your PAY MONTHLY 5G TRIPLE HALFS...

Resolved! replacement phone

I'm waiting for a replacement phone that is due to arrive with me today but i haven't had a email confirmation, can this be followed up?

Arran96 by Level 1: Joiner
  • 1 replies
  • 0 kudos