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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5925 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1033 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2258 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2148 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1594 Views
  • 6 replies
  • 0 kudos

Resolved! Sim not working

I have received a new device from insurance however any sim that i put in the phone will not register so there is nothing happening?

Resolved! No network signal

Hi, hoping someone can help me, since i rang 02 to upgrade my sim only i have not had no signal/can not make/receive calls, no text messages can only connect via wifi. Disappointed as its cost me a lot as im due to use my phone for work - i can not r...

Resolved! PAC code

Hi I need PAC code please 

Boguslawa by Level 1: Joiner
  • 49 Views
  • 1 replies
  • 0 kudos

Resolved! New phone upgraded problem

I upgraded my phone on monday but the new handset can't find the carrier signal I was told it can take 24 hours or so to get alligned I just wanted to make sure this was the case

Hexe by Level 1: Joiner
  • 38 Views
  • 1 replies
  • 0 kudos

Resolved! Apple watch

My husband has a phone on a separate o2 contract. Can I buy an Apple Watch pay monthly on my contract for him to pair with his phone? If so, how do I ensure it pairs with his phone and does not receive my calls and texts etc?

SuzyM by Level 1: Joiner
  • 69 Views
  • 1 replies
  • 0 kudos

Resolved! Email for o2

I am from UK but currently in Africa. Phone stolen, Luckily I have a spare.I cannot call o2.The "robot" cannot answer a question.My queries:1. Can I email o2 and if so how? I did the "complaints" procedure to try and notify them of the loss and cance...

K-21 by Level 1: Joiner
  • 99 Views
  • 3 replies
  • 0 kudos

Resolved! Sim card never worked¹

I have had nothing but a carry on since I bought my contract sim..my WiFi has never went on..I called o2 asked the lady to put data on she actually hung the phone up..she didn't have a clue what she was talking about...money has has been taken out my...

welcome1 by Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

Resolved! Voicemail notification

Hi, All. I keep getting voicemail notification even thou no voicemail exists. I’ve tried most of the solutions on line including resetting network setting plus.. turning on off badges.. any assistance gratefully received.. regards Paul

Paul_0000 by Level 1: Joiner
  • 150 Views
  • 5 replies
  • 0 kudos

Resolved! new mobile not delivered to home address

Hi all, 02 yesterday via email said there were delays to posting out the mobile... and then today apparently it would be sent to me, but there was confirmation of this via email. what happens to the parcel if indeed it were delivered and got no respo...

Tonyn by Level 1: Joiner
  • 34 Views
  • 1 replies
  • 0 kudos