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Urgent - Old Sim Deactivated, No New Esim

Hi there. I've just switched over from EE to O2 and on to a sim only plan. O2 were meant to have sent me an esim, but amongst the dozens of emails from them, I don't have that. They've ported my number and my old sim has been cut off, leaving me with...

Resolved! messages keeps stopping

Hello, tried the online chat but not much use. I am not able to keep my messages on the screen long enough to send a text, they just drop off. I have tried to clear the the data & cache in the storage section but that doesnt work. I have also turned ...

No signal, no data

A

Port in failed

Last week I initiated a port in. For some reason this port failed and this is still showing in progress. I have contacted support through chat last Thursday and they are telling me that it it has been escalated and may take 5-10 days. Does anyone kno...

eSIM not working on new phone

I have got a new phone but the eSIM part isn’t working

Resolved! change phone

I have a samsung s9 looking to purchase a s24 can I just swap simm cards

Previous number held

How do I find out a previous number I did have with 02. All I no is that it ended in 345. I need this number I had with 02 a few years ago

Get prompt for correct O2 cellphone number when logged into account

I had the same trouble about a week ago.The prompt for my cellphone bears no relationship to my actual O2 number

text messages not working

Cannot read or send text messages today. Messenger keeps crashing and cutting out. Tried rebooting, updates, resetting nothing works. Can you help please.

Resolved! eSIM outage 16/04/24

I can see some other posts about this, just adding my own data points. We have two iPhones in the house which have O2 eSIMs, and also O2 physical SIMs on corporate accounts. Both eSIMs have been reporting No Service since this morning, but both physi...

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