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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6484 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1267 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2757 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2502 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1867 Views
  • 6 replies
  • 0 kudos

Resolved! DASH_ERR04: The account number in the target address is invalid.

Hi,I've been getting this error for a long time now and I usually get around it by using different browsers and, I thought, by using the App. It seems this month, nothing seems to work. I really need a copy of my bill and I can't seem to get it onlin...

Steve_C by Level 1: Joiner
  • 142 Views
  • 4 replies
  • 0 kudos

Resolved! Activating a Sim. O2 business customer

Is there any way to actually activate a sim after 8pm? I’ve gone round in circles a dozen or so times. There’s nowhere on the o2 dashboard that allows me to do it. I’m already an o2 customer, I’m just swapping the sim for a 5G one along with a new ph...

Waluigi by Level 1: Joiner
  • 303 Views
  • 9 replies
  • 0 kudos

Resolved! Apple Watch 40mm Sport Band out of stock

Hi - I hope someone can help please because I can’t find any way to contact O2 regarding this item. I ordered an Apple Watch 40mm Sport Band (Pink Sand) on the O2 shop on 4th December and received the order confirmation email. The item was showing as...

Bandit78 by Level 1: Joiner
  • 108 Views
  • 1 replies
  • 0 kudos

Resolved! Volt benefits

Has anyone received their WiFi pods or any idea when we will or who to contact if we haven't received them? These would be super handy for me, I have activated volt on all my accounts data etc has been updated but I've never received these. Thanks

Resolved! No signal in or near my home

Hi, My general area is shown to have good signal inside & outside my home on the relevant O2 map checker, yet I cannot get signal within 200+ metres of my home. Why is this? Am I in some kind of signal / reception shadow? This is not an issue with my...

Resolved! Did o2 contact me from news@email-o2.co.uk

I have received an email from news@email-o2.co.uk regarding 3 months Disney +. Is this email from news@email-o2.co.uk legitimate or is an email from news@email-o2.co.uk a scam

Pollymac1 by Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Resolved! Contract phone, 10 year old

Hi all,Looking for an iPhone for my daughter - roughly £20 a month, low data (with option to top up), calls & texts (not necessarily unlimited). Thanks!

kb3 by Level 1: Joiner
  • 54 Views
  • 1 replies
  • 0 kudos

Resolved! Signal issues again...

I wondered what's happened to the online chat either through the website or the app?I've been trying several times at many different times of the day over the last week to try and log an issue through online chat but constantly, there's no agents ava...

AGF1 by Level 1: Joiner
  • 56 Views
  • 1 replies
  • 0 kudos

Resolved! I cant send texts to any online competitions. I have sufficient date, my bill is all paid

I cant send texts to any online competitions. I have sufficient date, my bill is all paid, none of the numbers are bared, Ive reset the settings, turned the phone on and off and also spoken to customer services who say that theres nothing wrong from ...