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Hi all, I'm having an absolute nightmare with O2 when trying to move my old number across to SMARTY. I've transferred this number many times before and never had any issues. I have been trying since 01/11/2023 to move my number across, the first PAC ...

Number transfer not working

Hello, I have made three requests for a mobile number transfer from an old sim and O2 account to a new sim and O2 account, however this transfer has still not occurred. Is there any chance you could help please?

Resolved! I can't receive authentication calls from bank or credit card provider

until recently this feature worked with no problems, when I need to authenticate a transaction for my banking, the bank calls and i need to enter a PIN displayed on the screen. However the last couple of weeks, the call never comes through then times...

RuthH by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Changing tariff using my balance

Hello, I want to change my tariff to £15 rolling plan, using my balance, however when I’m trying to change it takes me to a new payment page. Can you help with that?

Terry8 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Port numbers between o2 contracts

I cancelled my o2 contract to shop around for the new best deal on a new iPhone. I got my PAC code from them in anticipation of the move.A few weeks later I ended up finding a good deal that ended up being back on o2. As I was wanting to retain my nu...

Paulmck by Level 1: Joiner
  • 3 replies
  • 0 kudos

No caller ID

Hi there, Recently I switched tariff meaning I took out a new, SIM only contract. I'm still using my old handset with my old SIM, no changes to the settings whatsoever. However, after the switch, my phone stopped displaying the incoming calls' number...

Rutger by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Viewing bill

On the O2 app when you go to view your bill it just says Error please try again later this has been since the last update

I message

Hello. I took my sim out when I went to Thailand for a few weeks and bought a Thai SIM card to use. Since returning and inserting my original sim, my messages send as a text, occasionally as an I-message, but keeps swapping alternatively. I have take...

Nic8- by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! voicemail

I recently was overseas and received 4 or so phone calls. I did not answer as they were mainly spam calls - but my voicemail picked them up and I have been charged £2 each call as a received call while overseas. Does anyone know how to disable voicem...

Wendy15 by Level 1: Joiner
  • 3 replies
  • 0 kudos