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Forum Posts

Replacement Sim Issue

Recently thought my husbands phone was lost, so rang O2 to ask them to block the SIM.We then found the phone, asked them to remove the block which they couldn't. They said they'd need to send a replacement SIM, which then arrived. When placed into th...

cjre84 by Level 1: Joiner
  • 646 Views
  • 2 replies
  • 0 kudos

Resolved! seems like alot of the 02 website is down?

i was in a rush today and put my phone off charging into my pocket. I have a pin lock on there and it for some reason kept trying to input codes in my pocket, and now my phone is locked and i need the PUK code. I have tried using the generator and it...

gee33 by Level 1: Joiner
  • 978 Views
  • 3 replies
  • 0 kudos

Number porting error

I've had 2 pay monthly accounts for years, never had an issue with number porting. I just upgraded both phones with a 3rd party company as they were a lot cheaper. One phone had the number ported to Three, I stuck with O2 to ensure there would be no ...

MPW12 by Level 1: Joiner
  • 446 Views
  • 1 replies
  • 0 kudos

Number Transfer from PAYASYOUGo to Pay Monthly

I had a pay as you go number which I wanted to transfer to my pay monthly esim purchased on 22nd July 2024. But just after requesting the transfer my original sim was disabled but number was not transferred. Everytime I contact MyO2 support they give...

AH6 by Level 1: Joiner
  • 697 Views
  • 3 replies
  • 0 kudos

Bolt on

I have just tried to buy Bolton of 8gb but when I pressed to confirm order it shows only 100mb added for £3.50, I tried again thinking I had pressed something wrong and it showed same thing. Now have emil confirming the 8gb add on so ahve actually sp...

Minnow by Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos

eSim not working

I have recently until recently been using 2x physical sim cards for the past 6 months whilst i am abroad. I have a new device which only has space for 1 physical sim card and requested a eSim from O2. After installing this on the phone, I have been u...

Jason_J by Level 1: Joiner
  • 712 Views
  • 1 replies
  • 0 kudos

Can’t login to myo2

Why I can’t access myo2? When I entered my login details, it’s just shows me messages about something went wrong and to contact support…

Jiri225 by Level 1: Joiner
  • 277 Views
  • 1 replies
  • 0 kudos

Sim only router using data when roaming

My O2 sim has 30Gb monthly roaming data so I have it in a Zyxel NR5101 router whilst in France. However it is using around 1Gb of data a day in excess of any actual use. Can anyone explain why and what can I do to stop it?

Zorro by Level 1: Joiner
  • 813 Views
  • 5 replies
  • 0 kudos