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Forum Posts

Android Accessibility Videos 📱

Here are some Android Accessibility videos These are guides on how to use hearing aid support, voice access, sound amplifier and many other functions and features that you can utilise on your Android device. We hope that some of these videos can be u...

RafaC by Former Staff
  • 0 replies
  • 0 kudos

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Former Staff
  • 3 replies
  • 2 kudos

No signal

Have had no signal all weekend, been going on since around june when was switched from virgin(hardly ever had problems when on virgin signal).Daft question. Any chance of o2 getting mast fixed properly so we dont have these problems again.

Gbman by Level 1: Joiner
  • 2 replies
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No network on my phone

Hi there, Since Friday evening, I've had no network on my Samsung Galaxy Note 20 Ultra. Only when i connect to a wifi can i make calls (through WiFi calling) and WhatsApp. Otherwise, I have a 'no entry' sign in the top right hand corner of my phone w...

sjrks by Level 1: Joiner
  • 1 replies
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Resolved! PAC has not worked

My pac code has not worked my my old number has not been ported to my new sim

Tobie by Level 1: Joiner
  • 2 replies
  • 0 kudos

Can’t login to my O2 account on the app

Hi, I’ve been trying to login to my o2 account to check my data and I am unable to login. I have tried resetting my password, deleting and redownloading the app but I still can’t login. The error message I am met with is; Oops. My 02 isn't available ...

Abi03 by Level 1: Joiner
  • 5 replies
  • 0 kudos


No connection for 2 days now need my phone to work 

Matt17 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! I need a PAC code

Hello, I have been told by my new service provider that I need a one time password so I can get a PAC code in order to keep my original mobile number for my new phone please.

Andrew19 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Can make call but can't receive them

Since my move from virgin to O2 my number has had the same problem I can receive text make text and calls but can't receive call this has happened 3 time since July 2023 but this time it's been over a week and no answers arrw coming my way customer s...

Spug-21 by Level 1: Joiner
  • 7 replies
  • 0 kudos

ISP some people think I’m outside uk

When accessing some websites I get: Our location software recognises Internet Protocol addresses (IP addresses) that are used by UK-based Internet Service Providers (ISPs). If your ISP has not registered your IP address as being situated in the UK or...

SteveB by Level 1: Joiner
  • 13 replies
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My phone with O2 gone really bad

I have pixel 7 pro and had nothing but problems with my signal and calls just sparadicly just dropping one being a an important call with DWP so not happy yet again with 02 use have gone sh*T!

Philwl by Level 1: Joiner
  • 1 replies
  • 0 kudos