O2

Virgin mobile number not linked to account

I need to increase the data limit on my son's mobile which was on Virgin. However, the mobile number doesn't appear when I log on to myO2, just my number. This means I can't see anything about the mobile. Note that the Virgin account used my email an...

download e-sim without App

I'm unable to access the O2 app as my number transfer has already occured prior to my e-sim download and therefore I cant access the O2 code that they send. without the code I cant access the app and therefore can't download the e-sim and activate my...

Phone

No signal

Hello I have changed tariff now I have no signal can’t make or receive calls

Unable to make or receive voice calls, text ok

Unable to make or receive voice calls, text ok 

Can I get an itemised bill for calls made

Hi there is it possible to get itemised bills for the last three years from my number ?

cant activate sim

My number has been transfered to the new sim before it arrived, i cant access any codes to swap sim.

Getting messages about an order or request I never made

I've received a confirmation of a order/ request that I haven't made at all, I've not done anything of a sort and needing to know where this has come from please