Get tech support for your O2 issues

Needing to change my password

Hi I’m having some trouble trying to change my password. Firstly I’m trying to go from pay as you go to monthly. But in order for me to do this I need to login but I’ve forgotten my password. So I’ve followed the prompt to change the password but I’m...

Abandoned call alert

Hi, I'm trying to set up abandoned call alert on my phone. Voicemail is switched on, as is my pin. But whenever I try and do *, 4, 5 I just get told that's the wrong pin and set another one. The pin is definitely right. I need to get it sorted asap r...

Credit note

I’ve had a text to say i’ve received a credit note but for the life of me, i cannot see it on my account. It’s a genuine text and genuine link. Any ideas please?

SIM card not working

I’ve installed my new sim after porting over from re. I’m now unable to make or receive calls

Ongoing Call Issues

Dear All,I've been a loyal O2 customer since 2007 and have generally been satisfied with the service. However, over the past few months, I've encountered a frustrating issue that I hope someone can help me with.Lately, I've noticed that my calls some...

Calls Dropping out

Im having great problems with my calls going dead, sometimes as quick as 10 seconds after I answer it. My phone has 0-2 bars on it nowadays, been like this for about a month now. Problems with texting too, not receiving them has been an issue, like w...

Nighthawk m6 mobile router

My router suddenly stopped broadcasting 5ghz. If I select 5ghz only then it appears. Dual band then it disappears. No settings were changed at all. I’ve tried connecting using different devices, resetting to factory default and still nothing. The che...

retain my number going from contract phone with 02 to sim only e-sim with 02

My contract on my old phone ended yesterday 29th Aug, i took an e-sim only deal for 12 mths yesterday and have the e-sim ready to download, however i want to retain my number which i have had for past 25 years, i got a PAC code from 02 but how do i d...

eSIM download problem

I need to download my eSIM in order to use my 4G but I can’t get into my O2 account to do it because the only way it will let me enter the account is with text verification- and I cannot receive any of the texts until the eSIM is downloaded. How else...

Email address attached to sister's account

i need to explain this issue with someone, on person, I took out a contract on behalf of my sister who has Demensia, with my email address, I was on vodaphone at the time, I have since changed to yourselves, I want to set up an app for my self, I can...

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