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Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos


Deleted messages keep reappearing on fb messenger 

Email issue

Since most recent update my outlook is asking me to sign in but when I try it doesn't recognise my credentials. I have tried all the usual methods to resolve this but with no success. Any suggestions?

Daa101 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Poor to No Signal in NG156NL Area

Hello This has been happening for years with every year we hope the service gets fixed or better but today I've decided to make a post. Often more than ever unable to get data or make phone calls due to no signal. We have the latest and greatest phon...

Resolved! New phone

I've just upgraded my phone to the pixel 8 Pro but haven't been sent a new sim. Am I supposed to just use the old one

Resolved! Transferring number to new IPhone 15

HiI’m looking at buying a new iPhone 15 pro max.It comes with a new number and I’d like to transfer my old number to this new phone. I’ve done this a number of times before but I’m not sure if this is still the case with the iPhone 15 eSIM. It has pr...

Bluebird5 by Level 1: Joiner
  • 3 replies
  • 0 kudos

HELP....Emergency Calls Only since Virgin/o2 Migration

Can anyone offer some advice on how to resolve this please, I know there have been various issues following the migration. We have 2 x SIM only monthly contracts previously with Virgin for many years and now o2 since June/July. Following the migratio...

m-lady by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! phone transfer

Hi, we recently purchased the new phones for the kids as a present. Can the SIM be activated two weeks or more after the purchase? Is there any time limit to transfer number from the previous network?

Dee7x by Level 1: Joiner
  • 3 replies
  • 0 kudos

System update

How long is this systems update going to take? 

Connor14 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Converting my SIM to an eSIM

Hi all,Advice would be welcome on converting my current plastic SIM into an eSIM. Is this is even possible. I was with VirginMobile and was recently transferred over to O2. I travel constantly and it would be so handy to move to an eSIM on my current...

RobP123 by Level 1: Joiner
  • 1 replies
  • 0 kudos