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Forum Posts

Change of surname

Hi I’ve realised that my maiden name is down on my contract and I need to change it to my married name what do I need to do please?

Trying to change my number to new phone

Hi there I have upgraded my phone and whilst doing the transfer it said it could t transfer my number to my new phone please can you advise

Tanya1986 by Level 1: Joiner
  • 420 Views
  • 4 replies
  • 0 kudos

4GRoaming

Since having  a Sim only contract my O2 4G roaming isn’t working. 

JD18 by Level 1: Joiner
  • 255 Views
  • 1 replies
  • 0 kudos

5G not working

Whenever my phone gets 5G signal, it doesn’t work. My previous phone had no problems but since getting my new phone 5G doesn’t seem to work. I have tried different configurations in the settings regarding 5G and nothing works

DanBodd4 by Level 1: Joiner
  • 750 Views
  • 8 replies
  • 0 kudos

Phone not connecting calls or messages

my phone [removed] was blocked [by request, as a caution] on 3rd July and unblocked later the same day 3rd July I was told that the service would not be normal for 24 hours after that - approx 18.00 on 4th July This morning I have been unable to rece...

Joy21 by Level 1: Joiner
  • 388 Views
  • 2 replies
  • 0 kudos

Abroad

I am currently abroad and would like to access my account however I am unable to receive the text message to verify that this is my phone number

Casey1403 by Level 1: Joiner
  • 460 Views
  • 2 replies
  • 0 kudos

Apple Watch eSIM not loading

Hello, Ive recently upgraded my Apple Watch and the eSIM will not load on it. I am paying to have an eSIM on it and it only worked initially and then no longer shows an eSIM. I have tried to look at this in watch app on my phone and it just says acti...

ARBrown by Level 1: Joiner
  • 437 Views
  • 1 replies
  • 0 kudos

Resolved! Logging in to MyO2 without a mobile number.

I'm trying to login to my "MyO2" account but it has stopped letting me do this. The login script now presents me with a page asking me to select a mobile number for it to send a text to. The only number in the drop-down list is one I don't use, don't...

Duplicate Texts

I have recently transferred both my kids onto O2 from Three - now we are getting duplicate texts from them both and it's really irritating. I have no idea why, can anyone help please?