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Forum Posts

No Service

Hi All I'm currently out of the country and my phone appears to have been cut off! I cant get a 4/3g connection and I cant phone any numbers.I'm in a very remote location and I've had to knock on a door to ask if I could ue there internet, they have ...

Go1 by Level 1: Joiner
  • 535 Views
  • 3 replies
  • 0 kudos

Sorry your call cannot be continued

Hello For quite a few years now I have been trying to resolve this problem.There are some people on my contacts list that when I call it says 'sorry your call cannot be continued'. Some are work colleagues and they can call me fine. Checked they have...

KimHew by Level 1: Joiner
  • 785 Views
  • 4 replies
  • 0 kudos

Password link

I've tried to reset my password but the link isn't sending to my email address.

Al13 by Level 1: Joiner
  • 448 Views
  • 1 replies
  • 0 kudos

Clearing my bill

Hello I put a payment through last Friday and it hasn’t been taken? my next bill is due in 5 days and what I don’t want to happen is you take both amounts is there any way we can stop the payment I made Friday 2nd to clear my o2 account before you ta...

Claire431 by Level 1: Joiner
  • 478 Views
  • 1 replies
  • 0 kudos

Samsung earbuds

Hi , I was supposed to get a code to by samsung earbuds 3 for £20 , I haven't received it yet, any help appreciated, regards phil

Lotty1999 by Level 1: Joiner
  • 304 Views
  • 1 replies
  • 0 kudos

Wifi Calling not working

The mother has a Samsung galaxy a15 5g. The wifi calling is turned on but is no longer working. The wifi calling is working on my phone so I'll assume it isn't to do with the wifi or network provider Help is much appreciated

stevec1990 by Level 1: Joiner
  • 1911 Views
  • 10 replies
  • 0 kudos

Change network

when I receive my pac number there was saying I do no own any money. Now I am receiving an email saying I need to pay £4.12. The received a bill after changing my 02 network and I don’t know where to pay for it because on the website it directly open...

Sn01 by Level 1: Joiner
  • 353 Views
  • 1 replies
  • 0 kudos

I can’t send texts

Hi. Ever since I changed to a new eSIM my outward sms text function hasn’t worked. It keeps saying there’s a mobile mast fault nearby but i have same problem when I try to text from other locations I’m on a critical emergency contact line for a relat...

LJRC by Level 1: Joiner
  • 514 Views
  • 1 replies
  • 0 kudos

Resolved! eSIM that isn’t mine trying to install

Hi, For the past few days I’ve been getting a message to set up my Metro eSIM by T-Mobile. I live in the UK, have an iPhone, and only have an O2 account so worried something fraudulent occurring. I have no idea how to block it.

CP1011 by Level 1: Joiner
  • 1866 Views
  • 5 replies
  • 0 kudos