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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3354 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5217 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16403 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8301 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7682 Views
  • 6 replies
  • 0 kudos

Resolved! Data

I need to get more data while I’m abroad

Hayley26 by Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos

5G data speed

5g data speed at postcode ip9 1ap is no better than 4g. How can the speed be increased? Is it possible that O2 throttles the data rate, if so can the throttle be removed? Very disappointed buying 5G service, expensive Zyxel NR7101 router, which shows...

Need to talk to an agent

O2Daniel I have this same problem but I’m not in the UK Anymore, so I can’t call. Can you please help me/contact me?

Catalina by Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

Resolved! How to contact Support?

Trying to contact Tech support through Virtual helper but that just opens Community.

Porting my number from EE to O2

It has been 4 days and they still haven’t been able to port my number. I have ordered two monthly sim from o2 for myself and my mum. First thing they lost both SIM cards in post and asked me to go nearest store for replacement. We went and got the tw...

Bilge by Level 1: Joiner
  • 680 Views
  • 6 replies
  • 0 kudos

Resolved! Increase ring time

My current ringtone is too short.  Can this be increased please

Jasper4 by Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

Change the name of my bank account details

Hi, Id just like to change my payment details to my business account. How can I do this? I’ve been asked to contact 02 but this seems to be the only way….

Ash123 by Level 1: Joiner
  • 222 Views
  • 1 replies
  • 0 kudos