Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! SMS Charge to output of marketing

It’s cost me 30p to optout of Wickes marketing by texting stop to 88882. Why do I need to pay to opt out of a company’s marketing?thanks

Resolved! Free apple tv

anybody know how to cancel the free Apple TV when the year is up and you start getting charged?

Resolved! Reolink Camera

Anyone set up Reolink Camera? Never used a pay as you go sim card! How do I activate it?

Resolved! Mast affecting TV signal

Since working on the mast in bn3 are my TV signal is pixelated

Resolved! Need to make an order change

Hi, I have just completed an order for. Galaxy watch4. On completion I've realised I ordered the 40mm not the 44mm. I can't seebhow I can amend or cancel my order to change this mistake. Please let me know. Thank you in advance Dan

Resolved! Telephone call claiming to be o2

I had phone call from someone claiming to be o2... I have not given no Information but I have ry struggled to get into my account and they had Changed my email address I have log in and change my password and few other thi g including g my ema addres...

Resolved! No service after upgrading

Hey, I've just upgraded my iPhone and got a new sim card. The new sim card didn't have a new number and I assumed my original number transferred over but when I'm not connected to wifi I don't have any service. Can someone point me in the right direc...

Resolved! I can’t see my contacts stored on my SIM card.

Hi I have upgraded my IPhone 10 to IPhone 13 Pro today. I have my personal phone on the Esim which has transferred across fine. The issue is with my inserted sim as i can’t see these contact phone numbers when I search. The inserted sim will be my wo...

Resolved! Blocking calls

I give employees a moblie phone to use for company use. Can I block certain numbers from contacting a particular phone number? I understand that numbers can be blocked in the phone call settings however an employee could simply unblock them... unless...

Resolved! Phone went flat

Hi I was in the middle of ordering a Apple Watch went through checks clicked continue my phone died put it on charge went back into finish but it had gone when I tried again it declined me why is this please could someone explain

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