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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5955 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1035 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2280 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2155 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1595 Views
  • 6 replies
  • 0 kudos

Resolved! Cancelling an order

Hi there, I called up to cancel and order that was mistakenly put onto my account. I was told that this had been cancelled, however i received a text to say my order was with DHL. Any support on this would be appreciated. I'm not happy that this was ...

JWT by Level 1: Joiner
  • 106 Views
  • 1 replies
  • 0 kudos

Resolved! Changing to a sim only after my contract

Today I requested to change to a sim only plan as my contract was over. I had this all set and agreed and was told I needed to use a new 5g sim as I was getting a new iPhone. This will arrive in 1-3 days and I was told my current sim would still work...

Playle213 by Level 1: Joiner
  • 81 Views
  • 1 replies
  • 0 kudos

Resolved! Switching phone off on port day

Ive been sent a text to my old phone on the Vodafone network, telling me to switch my phone off on the day my number is ported to my new phone on the 02 network - which phone am I switching off?

Apple Watch

Looking for some advice.I have a Apple Watch se with cellular, when the watch is away from the phone I can call and text but seem to be unable to track the watch ? If 3G is working.the cellular sign on the watch is white.the contract is set up and ex...

Resolved! checking one's roaming data whilst abroad

Hello I am abroad and using my O2 allowance of 25GB. How can I find out how much of the roaming allowance I have used? I cannot see anything on the O2 app, it only tells me ALL the data that I have used since my last bill. Thank you

Resolved! Esim how to order online

Can i order an esim for my samsung galaxy smart watch 4 online

Esim1 by Level 1: Joiner
  • 166 Views
  • 2 replies
  • 0 kudos

Resolved! Signal issue

Hi there, I’ve had incredibly poor signal at home for a few months now. I’ve logged it a few times and have been told by the app that a phone mast is down and it’s being worked on. It’s been saying that since about October though and there’s been no ...

Emma181 by Level 1: Joiner
  • 80 Views
  • 1 replies
  • 0 kudos

Resolved! Huawei Watch 3

can I use a Huawei watch 3 on my pay monthly contract via a ' one number' connection as vodafone offer ?

Fatboyz by Level 1: Joiner
  • 212 Views
  • 4 replies
  • 0 kudos