Get tech support for your O2 issues

Resolved! I have switched provider and can't access the bill I am being asked to pay

I recently switched phone provider, O2 are sending me text messages regarding an outstanding bill, because I moved my telephone number when I switched I can not access my O2 to see what the bill is for.Please advise me how to see this bill or request...

Sim number not recognised

Hi I was using a Lebara sim while I was in the UK in July for 2 weeks, and the number that is registered on my O2 account is one I don't recognise or at least don't remember using, and thus I have not been able to receive any texts, and now I can't l...

Logging in to my 02

When I try and log in to my o2 on my laptop, I don't receive the text confirmation. This has been happening for over a week.

Cannot send SMS to UK Mobile number over the Pay Monthly message centre

Hi everyone We use a third-party SMS provider to send and receive SMS messages. The provider has issued a UK mobile number which most people can send an SMS to without issue.However, after some investigation and testing, we have found that only custo...

Resolved! Visual Voicemail doesn't work when using Wi-Fi Calling

I have an iPhone 12 Pro and have Wi-Fi Calling and Visual Voicemail. When using Wi-Fi Calling, Visual Voicemail doesn't work. New voicemails do not come through to my phone until I have mobile data again. This seems like a major oversight, @O2Sarah- ...

Can I order a second phone number and eSim?

I want to add a second number to my account, and use an eSim with it. I can't see the option to choose "eSim" during the purchase journey, as described here:https://www.o2.co.uk/help/device-and-sim-support/esim/download-your-esim-for-android (it is j...

Dishonest Tech Support Indian guy

Hi, Just a warning to everyone. I’ve had a tech issue with my SIM card. It seems the tech support is now in India. The guy was telling me I needed to get a new contract otherwise he could not resolve my issue. Thanks God, he didn’t manage to get my c...

Incoming calls showing as No Caller ID

Similar to this thread, all incoming calls showing as No Caller ID. Have already had another sim swap, still same issue. Ringing customer service for months, still no solution. Not sure what else to do. https://community.o2.co.uk/t5/Tech-Support/Inco...

O2 sim locked

My o2 sim have been locked and I’m trying to get back. My sim have no service aswell. I’m trying to reactivate sim. If you could help me.

verification code

Verification code for new simcard never got texted to me. What are the next steps?

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