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Forum Posts

Why is my O2 Signal so poor nowdays

For the last 9 months plus (which has been reported to O2 many times now) the signal on our O2 phones is terrible. We have 4 phones in total and if we go into Burnley they just keep saying it's a mast issue. Well it can't be because wherever we go th...

FedUp1968 by Level 1: Joiner
  • 24414 Views
  • 12 replies
  • 0 kudos

Resolved! IPv6 availability

Hi! I am trying to access an IPv6 only site but can't due to my phone not getting an IPv6 address while off WiFi.Verified that by going to whatismyipaddress.com; IPv6 was shown as "Not detected".On home WiFi, I can get an IPv6 address, and I am sudde...

vargabp by Level 1: Joiner
  • 3325 Views
  • 9 replies
  • 0 kudos

Sim swap stuck in processing for over 3 days!!!

My phone was stolen last 4 days ago and a bar was put on the number. I went into the o2 store to get a new SIM but it has been stuck at 'processing' for over 3 days now. I've had multiple calls with the customer service team but being told a ticket h...

saztaz66 by Level 1: Joiner
  • 818 Views
  • 5 replies
  • 0 kudos

porting number issue

Hi i have not had my number ported over re Ref CCT-D190690 and the email i have had told me to contact you if not done by 1800 hrs

Normi54 by Level 1: Joiner
  • 271 Views
  • 1 replies
  • 0 kudos

Black screen not Lock screen

HI I have just bought a Galaxy A15 and transferred all data necessary. However, when I press the power button for the Lock screen all I get is a black screen not the required lock screen set. When I press the power button to open the phone I get the ...

QA by Level 1: Joiner
  • 221 Views
  • 1 replies
  • 0 kudos