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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

no signal

unable to call or receive calls no signal in np23 6jw postcode area

taffy49 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi, I get no internet when I'm at work. Signal is fine, my phone shows 3/4 bars of 4g! But nothing ever loads, and I cant use any apps that use internet!My colleague don't seem to have an issue!

lj21 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Porting my o2 number to three uk

I have recently provided my new carrier three uk with my PAC code but the switch is taking longer than usual as three say they are waiting for a file from you. Can you assist?

Smee1 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Data coverage in Europe - not working

Hi, I'm due to go to France in the new year and I wanted to get my data coverage fixed. The monthly contract I am on should allow me to use my data in Europe, however, I have been on a few trips over the past couple of years and my data has never wor...

ICH by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How to remove a line

Hi, I have three numbers with O2, Phone, Tablet and Mobile Broadband. I no longer need the Mobile Broadband number but I can't find anywhere to delete it in My O2. I don't want a PAC code as I don't want to transfer to another provider, I just don't ...

Dan45 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! International bolt on

Please confirm what is included with my current £3 per month package.

Stevepac by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Travelling to south Africa and need data bolt on and to make calls

Hi I am traveling to South Africa form the 19th December 2023 to 6th January 2024.I will need increased data for accessing my emails and be able to work while away. I need to make calls and receive calls using my mobile while in South Africa. Please ...

Duvall by Level 1: Joiner
  • 1 replies
  • 0 kudos

Need to change my tariff today

Need to change my tariff I never wanted you to take money out my account that’s why I stopped by monthly bill and cancels the contract of receding payment. I wanted to change my tariff to the £30 a month.

Ben32 by Level 1: Joiner
  • 1 replies
  • 0 kudos