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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

New account

Have just signed up for virgin TV and have received a new sim card.Already an 02 customer,so now have 2 accounts. Need some help with this as I don't need 2 accounts

Duff63 by Level 1: Joiner
  • 2 replies
  • 0 kudos

swapping pay monthly to pay as you go problems

Been trying to get pay monthly number onto pay as you go its takes 2 sims being sent one was wrong and about 12 calls and still getting nowhere Apparently its swapped over and working , even though numbers vanished from my 02 account - new 02 sim has...

Laptop set up

My Chromebook isn’t recognising my number or email address so can’t set it up

Louise27 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Refurbished phone trouble

Hi all, I hope somebody can help. I bought a refurb iPhone XR from o2 on 18/06/23 and noticed straight away that something wasn't quite right. I stupidly ignored it and, surprise surprise, it got worse and started doing other weird things too.When I'...

(Swap my sim) Sim card

The SIM card is registering in my phone but says “no service”. I can connect to Wi-Fi. to activate the sim I need to send a confirmation code which will be texted to my phone number. As my phone says “no service”, I can’t receive the text to activate...

Zany19 by Level 1: Joiner
  • 2 replies
  • 0 kudos

My a12 is stuck in a reset loop

My a12 had been on three, is unlocked but a white screen with 3 kept coming up so I factory reset it. Now I can only get to the copy from old phone part of the set up, is there anything I can do?

Amanda24 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Replacement phone

please can someone explain to me, how, when you return a brand new phone that was not working correctly can they replace it with a refurbished phone?

Geddybobs by Level 1: Joiner
  • 2 replies
  • 0 kudos