Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Cancel my O2 during cooling off period for new account

I wish to cancel my membership of O2. I am within the cooling off period for a new membership. I have not inserted the O2 sim into my phone. I signed up by virgin mob and was told I could cancel any time during cooling off period. I wish to cancel NO...

Resolved! No service at all no bars no internet

Hi, my phone is showing no service no data and works fine for internet and everything else, I have tried all the online steps nothing has helped. And also tried a different phone and the sim doesn’t work. Can this be looked into I am fuming, i have s...

Resolved! Switch off voicemail

Please please please tell me how to turn off my voicemail. I’m being stalked and I can’t take getting any more messages

Resolved! No signal.

Hi, Does anyone know what to do about the fact that according to the live signal tracker there is an issue with a nearby phone mast causing signal issues in my area? I've just been getting text messages for 3 weeks saying they'll fix it ASAP but then...

Resolved! New phone new sim

I’ve upgraded my Dad’s iPhone (my account - I pay). We’ve also got a new sim. Do we put the new sim in the new phone before syncing them and will the new sim have his old number? Thank you

Resolved! Foreign countries on phone bill.

Hi All, In august 2022 I’m planning on visiting my mum in France for a surprise birthday party. However, she still has authority over my phone bill and I’m still in a contract that is assigned to her. A few questions about this: Will she be alerted t...

Resolved! My O2

Hi, when I log into my o2 account it says that my number is associated with another account, my name comes up and my email address but it won’t let me upgrade or anything because of my number

Resolved! I have arrived in France and my data roaming is not working! Switched on in settings

I have arrived in France. Mobile data is not working although switched on in settings.

Resolved! Orders

Hi I have ordered a Apple Watch and not sure of its delivery I paid for next day delivery but on the txt it’s says Tuesday I wonder if you could help me please

Resolved! Connecting to networks in France

I can't connect to any networks in France. Have tried all the fixes I could find but no luck. Can anybody help? Anybody else having similar issues? CheersDan

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