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Phones not arrived

My phone hasn’t arrived, says it’s been at a depot for 24hours without updating. It was suppose to arrive yesterday. Best news is 02 have now ported my old number to the new phone that hasn’t arrived and now I can’t even use my old phone!!

Can't log in

Hello. I need to log into my account. I am currently aboard and I'm not getting any texts or calls. It's saying it needs to send me a code to my phone number to let me log in. But I can't receive the code. How do I log in

I want to change my current number to my wife

Is anyone there?

I've just joined O2 and my phone has not had any service since it ported. What can I do??

I’m trying to add a number to my account but it’s saying it’s registered to another

Number migration from pay as you go to monthly failed

What causes this to happen? They keep saying it will be done but I'm waiting again and it's still not happened, I only found out it failed because I called them several times. It's a bit time sensitive. My old sim stopped working as expected and I pu...

Porting to O2

I want to port my old number to O2. My PAC is LYC604709

I can't find out how to send my phone in for repair.

Hi I've been through the troubleshooter and I cannot fix my phone. It needs to be sent in but I can't find out how to do that. The website just sends me round in circles. Can anyone help? Thanks

Poor / no signal

Hi all. Since the switch from virgin to o2 I have little to zero network on my iPhone. To the point of it will do nothing without wifi. Everytime I put my postcode in the checker says looks there’s a mast issue and we are working on it. My concern is...

PAC CODE HELP

Hello I have got a new phone, had it for a few weeks now but my old number doesn’t seem to have transferred over and when I text others my temporary number comes up. I’ve got till 6th September till my pac code expires. I have sent my pac code over t...

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