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Forum Posts

Device delivery

Still haven’t received my device. Cant log into my o2 coz it hasn’t been set up yet it can take up to 48hrs. Ordered my device around 19:30 Monday 19th should have been here Tuesday the 20th

Failed mobile number transfer to eSIM

On 31 July I switched from Pay & Go to Pay Monthly scheme and at the same time ordered the transfer of my mobile number to eSIM. I was given a temporary mobile number and was told that it would be changed to my initial Pay & Go number within 24 hours...

Mariato by Level 1: Joiner
  • 1085 Views
  • 4 replies
  • 0 kudos

my o2 account

can you cancel my account on phone no. *********** please [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

p-g-a by Level 1: Joiner
  • 407 Views
  • 2 replies
  • 0 kudos

Connection issues

I've been having issues making and receiving calls and patchy internet for about 3 days now. When I search online there is a message that says work is being carried out in my area and that this will be resolved on 17 August at 8pm. This issue has bee...

PaulaBear by Level 1: Joiner
  • 759 Views
  • 4 replies
  • 0 kudos

Track my order

I have received the email regarding the delivery date of my new device on the 20th August 2024 and it hasn't arrived yet and I can't wait in all day again as I have today as I have commitments i have to attend the rest of the week, i have been trying...

Eddy88Glw by Level 1: Joiner
  • 673 Views
  • 3 replies
  • 0 kudos

Activate sim

I need to activate my sim but can't call put or receive messages

Can you speak to an actual person at O2

I have an issue with 2 step verification on a US based account login. To log into my US account I need to provide a pin on the particular website which is sent to my mobile phone. Unfortunately since switch over from Virgin to O2, there are no incomi...

Jane666 by Level 1: Joiner
  • 555 Views
  • 2 replies
  • 0 kudos

Can’t use replacement sim

I ordered replacement SIM card then received the new one but it’s not working How can I use this?

Take by Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos