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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5891 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1025 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2220 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2122 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1579 Views
  • 6 replies
  • 0 kudos

Resolved! I need help

I need to speak with an advisor as I cannot use my phone at all, I cannot ring out and no one can contact me.I am always working so never have time to get on the phone for hours, I need to speak to someone online and not a auto-mated system.

Nula283 by Level 1: Joiner
  • 92 Views
  • 1 replies
  • 0 kudos

Resolved! Still havent received Sim Card

Hi there, I ordered a sim card on the 20th of December and still have not received it. Yet when i go to track my order it is complete. Therefore, i am paying for something i am yet to receive.....

imac by Level 1: Joiner
  • 68 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code- how long until old number transfers across?

HelloHave just received my new O2 phone a couple hours ago. Entered the PAC code EE gave me when I signed up to O2 so I could transfer my old number over. But my O2 account is showing a new number. How long does it take for my old number to move over...

LtB2021 by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

Can i speak to someone to find out a total bill for my account 

Resolved! Safe Search

I want to turn off Safe Search but I don't have permission from my device or network, regardless of what browser I am using this is completely disabled on my Xperia 1 mk2

Help26 by Level 1: Joiner
  • 111 Views
  • 2 replies
  • 0 kudos

Resolved! extra charge for voice mail

I have just received my first O2 bill and I have been charged extra for a 'voice call' I would like to find out what and when the call was and who to, as I have not used any premium etc services. Whether I try to identify this call or to speak to ,or...

Jenny9 by Level 1: Joiner
  • 80 Views
  • 2 replies
  • 0 kudos

Resolved! Sim swap

I have new phone and have transferred all data and deleted my old phone. I now need to add new sim and transfer my number but it keeps trying to send me a security text which I can’t access as I have no sim. I’m going round in circles. Can anyone hel...

Nicken by Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

Resolved! Signal or phone, can't get reception.

Since I joined O2 last year I have had reception issues. I was previously living in Torquay and was told the issue was the network was overloaded. I lost work and missed important NHS phone appointments and due to my health issues I need my mobile to...

BWyld by Level 1: Joiner
  • 141 Views
  • 2 replies
  • 0 kudos

Switched to O2 can't receive calls or texts

I have just switched to O2 yesterday. Once my previous sim stopped working, I fired up my new sim and can send texts and make phonecalls but cannot receive texts or calls. The network coverage says a mast may not be working as it should in my area bu...

emmaaac2 by Level 1: Joiner
  • 98 Views
  • 3 replies
  • 0 kudos