Thanks for your replies so far. I telephoned 02 from my mobile, explained the situation, and after 45 minutes the advisor said he would send me a replacement sim. He hadn't a clue what I was talking about, even though I spelt it out. Out of sheer frustration, I had no alternative but to go to the shop, as advised by 02, to sort it out. £40 later in taxi fares, which would have been worth it had the problem been solved, and I still have no updated phone. The one advised by 02, the HMD105 @ £19 was out of stock, and the next up was £49.99 which is way out of my range. I could have cried. When I got home I sent an email of complaint to 02, explaining all the circumstances, and the time it had taken for me to try and get an upgraded phone, but this was returned as 'undeliverable'. So, I have no phone, I'm £40 out of pocket and 02 won't talk to me. My phone is my lifeline, and I'm under threat of it being switched off from 07 May. Sorry for the whinge, but I just want a working phone that I can afford. Thank you for reading.
