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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Issues cancelling my active Bolt On

Hi, I have an active International Monthly Bolt On, billing me at 2 pounds/mo. I want to cancel it. However, when I press Remove Bolt On button in my online account, I get an error saying "Sorry, we can't remove this Bolt On." Can you please remove t...

agoltsov by Level 1: Joiner
  • 1 replies
  • 0 kudos

Bolt on data

Hi, I wanted to add travel Bolt on as in India at the minute added bolt on Data by mistake. Order number NC28568635. Can this be cancelled please. Thanks

Sanmala by Level 1: Joiner
  • 2 replies
  • 0 kudos

I am worried that my phone has been compromised

I am traveling in the Philippines and I bought a sim at the airport but I now have concerns my phone has been compromised. I have just put my 02 sim back in my phone after two days and 02 have tried to call me twice. I tried to called them today but ...

CA4 by Level 1: Joiner
  • 3 replies
  • 0 kudos

2 Phones, 2 Sims, Same number…is this possible?

Recently had my phone snatched on the street in London where I work, as you can imagine I’m a little paranoid now that it could happen again. What I was wondering was, could I have 2 phones, both using a SIM card with the same phone number on it? My ...

Chris5150 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Volt Benefits

Hello,I am trying to activate volt benefit but I keep getting the error:"Sorry, we're having trouble fetching your information at the moment. Please try again later."We have a virgin Media broadband at our address registered in my husband's name. Tha...

Minee by Level 1: Joiner
  • 1 replies
  • 0 kudos

I'm not receiving any text messages

Hi, I don't receive any text messages for the last couple of days. Restarted my device and still nothing. How to solve this problem? Thanks

wydra99 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No netwerk abroad

Hi, I’m abroad in Belgium and I don’t have any service or netwerk so I can’t receive or make any calls or messages, let alone use mobile data. How do I go about this? Many thanks!

FloHen by Level 1: Joiner
  • 1 replies
  • 0 kudos

Slow Internet\data

Hi allI'm experiencing slow Internet\data downloads and have been for a few weeks now and the network status page hasn't moved from "We seem to have a problem with one of the masts in your area". Download speeds are around 4mb at best with upload spe...

gfc by Level 1: Joiner
  • 2 replies
  • 0 kudos

Puk code

Can I get a puk code?

Joanna12 by Level 1: Joiner
  • 3 replies
  • 0 kudos