Get tech support for your O2 issues

Sorry your call cannot be continued

Hello For quite a few years now I have been trying to resolve this problem.There are some people on my contacts list that when I call it says 'sorry your call cannot be continued'. Some are work colleagues and they can call me fine. Checked they have...

Password link

I've tried to reset my password but the link isn't sending to my email address.

Clearing my bill

Hello I put a payment through last Friday and it hasn’t been taken? my next bill is due in 5 days and what I don’t want to happen is you take both amounts is there any way we can stop the payment I made Friday 2nd to clear my o2 account before you ta...

Samsung earbuds

Hi , I was supposed to get a code to by samsung earbuds 3 for £20 , I haven't received it yet, any help appreciated, regards phil

Wifi Calling not working

The mother has a Samsung galaxy a15 5g. The wifi calling is turned on but is no longer working. The wifi calling is working on my phone so I'll assume it isn't to do with the wifi or network provider Help is much appreciated

Change network

when I receive my pac number there was saying I do no own any money. Now I am receiving an email saying I need to pay £4.12. The received a bill after changing my 02 network and I don’t know where to pay for it because on the website it directly open...

I cant add apple watch Airtime plan

I cant add apple watch Airtime plan. When I trying its says ref code: 110

I can’t send texts

Hi. Ever since I changed to a new eSIM my outward sms text function hasn’t worked. It keeps saying there’s a mobile mast fault nearby but i have same problem when I try to text from other locations I’m on a critical emergency contact line for a relat...

Resolved! eSIM that isn’t mine trying to install

Hi, For the past few days I’ve been getting a message to set up my Metro eSIM by T-Mobile. I live in the UK, have an iPhone, and only have an O2 account so worried something fraudulent occurring. I have no idea how to block it.

Replacement Sim Issue

Recently thought my husbands phone was lost, so rang O2 to ask them to block the SIM.We then found the phone, asked them to remove the block which they couldn't. They said they'd need to send a replacement SIM, which then arrived. When placed into th...

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