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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Resolved! Changing email address

HiI'm trying to change my username/email address online and it just keeps returning an error page. Can someone please advise before I get locked out? Helen

Aitch2803 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Message on o2account

Why does it show this?what is an eSIM and why is this showing as an error annoying

StuartB by Level 1: Joiner
  • 3 replies
  • 0 kudos

PUK Code

Every time I try to get my PUK code, I get the error message: "We couldn't find you PUK code. Try again later." And i cannot find the "my device" section on my o2 anywhere.

xreuben by Level 1: Joiner
  • 2 replies
  • 0 kudos

O2 adding an extra error

I seem to have a problem in adding my extra "Disney +". I tried to add it but I don't seem to be able to "activate it". In my O2 account, it says "you must activate your extra before you can use it". Then when I try to click on "Activate this extra",...

Gerard2 by Level 1: Joiner
  • 6 replies
  • 1 kudos

Porting problems - PLEASE HELP!!!

Hi, I'm having the same issue. My Vodafone SIM has stopped working but my number hasn't come across. Now people are unable to reach me. Can you help please.

Migration issues now can’t get PAC code

Hello I am an existing O2 customer and bought a new contract with O2 via a third party (significantly cheaper than upgrading). The result is that I have an old and new number. I want to keep my old number and was told this was possible and would be d...

Sarahp1 by Level 1: Joiner
  • 13 replies
  • 0 kudos

Phone number sawp

This virtual assistant is annoying, i have just came to 02 if its not sorted today i am leaving

Danny73 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Nokia G10 Factory Reset

Hi, please can somebody help? My Nokia G10 started behaving weirdly so I consider factory reset. Unfortunately, all options I'm aware of failed - tapping the 'settings' ... etc doesn't work, nothing at all happens if I tap on the 'reset options'. If ...

Mae1 by Level 1: Joiner
  • 8 replies
  • 0 kudos