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Unable to download bills from 2023 or earlier - "Error 500: java.lang.StackOverflowError"

Hello, does anyone else have the same issue downloading bills from last year? I have tried via the iphone app, and an Edge browser and a Chrome browser, (clearing all cookies and with / without incognito mode) all with the same error. What i am doing...

Number porting

My number has been ported to o2 today from Vodafone. However I now have two signals- Vodafone and 02. Will this rectify itself? I thought providing o2 with my PAC number would cancel Vodafone?

Bolts on

Hello I would like to know why my Plan is didn’t work I had pay for it but it is didn’t work I would like to have a check please

SMS not sending

Dear O2 Team, i hope you are doing well. i am trying to send SMS but they are not being sent. Could you please help with the matter? kind regards, morgane Lanfrey

Mobile data connection drops when on call.

Hi all, I have a Pixel 8 Pro (although this also happened on my previous device - Redmi Note 10 Pro) and I am finding that most of the time, as soon as I begin a voice call, the mobile data 5G/4G/3G, will drop to 'H' but will simply not pass any data...

cannot sign in without verification code

I have an issue with my O2 account. My service has been suspended due to unpaid bills, and I am unable to receive verification codes or log into the O2 app to resolve the issue.I would like to settle my outstanding balance and reactivate my service a...

O2 have wiped out my wife's account

Can no longer access my wife's account. Email no longer recognised, so cannot reset password or anything. Customer services laughed when I said that they are able to send bills each month yet do not recogise the email account. They are a nightmare to...

Resolved! Transferring eSIM

Good afternoon, I’m trying to transfer my eSIM to a new phone but can’t use my old phone as the screen is smashed. Kind regards,Mike

email

I appear to be put on a business account for some reason,I didn't want that, now I can't make any calls,I have been with o2 for many years I am a pensioner,and am finding this all very stressful please help [Mod edit: Please do not share personal det...

Beats Promo code

Good afternoon, I took out a new contact on iphone 15 max pro on 4th June but have still to this day not recieved the promo code for £1 purchase.Can you help in this matter?Cheer Mark

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