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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

VPN fails to connect

Hi I have sophos ssl on my laptop and use it to vpn into the office. When the wifi was down I've tried using my phone's data but it fails to connect. Is there a setting somewhere that needs to change

S20 5g connection issues

Since upgrading from s9+ I havent been able to get any Internet whilst indoors, unless its my WiFi, and only H+ and very rarely 3g when I'm out and about. There is no option for 4g on this phone, and my data is 120gb a month. So, does it mean I cant ...

Lisee by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Address

Hello I'd like to change my address because I was using my ex girlfriend's address and if I get a handset upgrade I wouldn't want it going to her house. Thanks

Transferring playlists

I have a Sony Xperia XZ2 and am thinking of updating to the new Xperia 5 II (as it doesn't look like Sony will produce a new compact phone any time soon - shame!!). But I have an external memory card with many thousands of songs on it in my phone. Th...

Resolved! O2_Alert text messages

Today, 16 October '20 @ 17:07hrs, I received 2: O2_Alert text messages stating: "You've been sent a media message from +447795123057. View it at typing in your mobile number and pin: d913xx"Can the O2 Gurus please clarify if these a...

Teressa by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Are there no gurus any more?

I haven't been on the web page for a long time and was thinking about an upgrade, but I wouldn't do anything without talking to a guru first...and I can't find them. Are they still around? I don't feel I can just buy something without talking to some...

Su1234 by Level 1: Joiner
  • 3 replies
  • 0 kudos


I have been charged £569.64 in additional charged to my account for my next bill for a ridiculous amount of picture images that I DID NOT SEND a 4 in the morning! I'm outraged and seriously confused! What is going on???

maya18 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Live chat

Is there such thing as live chat any more?

annoyed by Level 1: Joiner
  • 3 replies
  • 0 kudos