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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2921 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5043 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15808 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8053 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7442 Views
  • 6 replies
  • 0 kudos

Repair label/address

Hi. I have to send my iPhone for repair everything is booked and ready to send only issue is that I don’t have a returns label to put on the package. However the return address is on my email. Would it be acceptable to write the return address on the...

Annie6 by Level 1: Joiner
  • 571 Views
  • 2 replies
  • 0 kudos

Wifi calling now unavailable

I used to have wifi calling on my Samsung s20 and it has not stopped and there is no on/ off toggle available for me to turn it on. Why has it disappeared?

Ruthlet by Level 1: Joiner
  • 616 Views
  • 6 replies
  • 0 kudos

Resolved! Order tracking

Hi my delivery says it is on it's way with my courier for my new phone but when I input the tracking number it is not recognized can I have an update on my situation please

Bensealey by Level 1: Joiner
  • 289 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone 7 sim

I currently have an iPhone 7, and have a year left on my contract. The phone is broken, so I was thinking of buying a new model and transferring my current sim. If I buy an iPhone X, will my current iPhone 7 sim fit? Thanks.

Peter30 by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

Resolved! I can%E2%80%99t%20select%20my%20extra

I purachased a sim only today, upon selecting my extra I can pick my choice then it brings up a screen which says they will send a text for me to confirm it's me but the confirm button does nothing. Both online and the app. Help!

Resolved! Account billing help

I was late with my payment so my services where restricted the balance carried over to my next bill but I have now paid the arrears. my current bill is still outstanding however l have until 30 December to pay this but my services are still restricte...

Resolved! Unlock device

I can’t seem to unlock my iPhone XR via the MyO2 app. It keeps logging me out. Can you help me unlock my device please?

Sam87 by Level 1: Joiner
  • 425 Views
  • 2 replies
  • 0 kudos

Resolved! Sim

Hi, I've done a sim swap a few hours ago and I'm still unable to make or receive any calls.

Clorom by Level 1: Joiner
  • 423 Views
  • 2 replies
  • 0 kudos

Huawei Mate P20 Pro Locked pattern code

Hi, Desperate for some help please.............. I have either forgotten or my patterned unlock on my Huawei Mate P20 Pro has locked and I can't gain access to my phone. Have sussed that I can do a hard reset, but then lose everything off of my phone...

Resolved! new contract

hi, i ordered a new iphone 12 today on contact. i paid the £30 upfront cost by apple pay, then it said that i couldn’t pay my apple pay and had to use debit card. both payments went out totalling £60. will i get a refund on this?also, on a second not...