Get tech support for your O2 issues

Resolved! Claim free pair of galaxy buds live

Hello so I’ve just ordered a new tab and it’s saying on the email claim a free pair of galaxy live buds. I received my tab today with no ear buds so I’m very confused as to how to claim these or do they come separately or what? Please help.

Resolved! No WiFi Calling on 5G Sim

My shinny new IPhone 12 arrived yesterday but the 5G sim that came with it won’t work with WiFi calling. This matters to my because although the O2 map shows us to have coverage we have none at all. The phone works on WiFi with my old 4G sim. Am I mi...

Resolved! Mobile Phone Not Accepting Incoming Calls

I purchased a Samsung Galazy A12 mobile from the 02 stock in High Wycombe. I bought it in April, ever since I have had nothing but problems with it, mainly when someone rings me it goes straight into voice mail but also when someone calls it says the...

Number not recognised incoming calls fault

Hi are you able to help.My favourites are unable to call my phone mad keep getting the message number not recognised when they are trying to call me. Their number is not blocked they can contact me by text message and WhatsApp calls. I’ve deleted the...

Resolved! Hullomail

I have cancelled my Hullomail account, but can't get O2 voicemail to work on my Samsung Galaxy S7. I've checked every setting I can find mentioned in your online 'how to' documents about voicemail, but unanswered calls still just ring until the calle...

Voicemail woes

My voicemail does not work. I got a sim only pay monthly deal about 3 weeks ago and had my old number transferred across with the PAC code. My handset is a Motorola G10. The voicemail has never worked as far as I am aware. If I call my phone from ano...

Resolved! No signal in my house at all

i have never been able to get signal in my house, no 3g, 4g or even signal strength. Most of the time i have no service, on rare occasions i get one bar of strength. At the moment i am relying on wifi calls/data but if my wifi goes down i have nothin...

Resolved! Samsung A52 5G how to use WiFi calling

I have bought a new Samsung A52 5G direct from Samsung due to delays with supply from O2.I have a new O2 5g sim but do not see wifi calling in any menu options.Call and Internet connection is also poor.I have done a Samsung software update.What am I ...

Mistake on Big Bundle information

Hello,There is a mistake on the tariff information page for Big Bundles! It reads as follows:-£10 Big BundleUnlimited minutes, unlimited texts and 7GB of 2G/3G/4G data in exchange for £10 each month. Includes data rollover of up to 7GB a month, subje...

Whatsapp

My access to WhatsApp has gone wrong. The WhatsApp logo is now a little space creature. when I press app it says com.whatsapp has stopped. Options are open app again/send feedback. Neither has an effect. Anther message is com.whatsapp keeps stopping....

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