Get tech support for your O2 issues

Temporary Voicemail Greeting

I have always been able to add a temporary voicemail greeting that I could add when I had a day off or was on annual leave etc. I have tried today to do this hwoever all the voicemail options have changed and it doesn't appear to be an option anymore...

Resolved! Cancel my ‘extra’

I have an ‘extra’ and the free trial is due to end next month but I can’t find it to cancel it. I’ve followed the instructions but can’t find Account Summary and can’t find it listed anywhere. How do I cancel something I can’t find?

Resolved! List of stores with gurus please

As above list of stores in Belfast that still have gurus?

Resolved! Snack 500MB Data Bolt On

Iv just paid for a one off Snack 500MB Data Bolt On which lasts 31 days so I wanted confirmation that if I don’t use it all by the last day then does it roll over for another 31 days? Also is there a way to keep track of how much I have left? Thanks

Resolved! New line

Hi I have an 02 number but also an EE number. My EE number I use for business but nu contract is due to end. So my question is will I be aloud to take out another line with you? And be able to use my EE number so transfer it to an o2 account? So idea...

Resolved! Text messages on Whatsapp and Messenger

I cannot send or receive messages unless I am connected to the internet

No 4G in Paris

Hi - I’m currently in Paris and can’t seem to get any data / 4G… Can you help? thanksbal

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Calls dropping out

I have been having issues with my phone dropping calls whilst at home. I was told by O2 that it was my phone which you replaced but still continues to do it. After 3 days on the phone trying to get it sorted with very unhelpful staff I was told it wa...

Resolved! Broken phone, need PAC code

My phone has broken and I can't see the screen. I am an O2 customer but found a better deal to shop external (sorry O2!) but I'd really like to keep my number. I think I need a PAC code but can't send a text, is there another way to get this? Or an e...

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