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Resolved! Samsung S10 5G phone - 5G connectivity

HiMy first question on the board. Good to find this particularly given the current situationIn January I changed my tariff to increased data with 5G to take advantage of my new Samsung S10 5G phone. I was also given a new SIM. I live in Tynemouth whi...

New phone hasn't updated my new data plan.

I recently upgraded my phone and increased my monthly data from 2gb to 15gb. On Myo2 it says 15gb but on my phone it still says 2gb. Any idea how I can change it? EDIT: I figured out.

Resolved! Itemised Calls and Texts

Hi how can a record of inclusive texts and calls I have sent.Thanks

Resolved! iphone 8 problem with voice quality on calls

I am having problems with the voice quality on my iphone 8 when I make a call the person I am calling either cannot hear me or my voice sounds like a robot

Resolved! ims not registered samsung galaxy S7 edge

Recently had my screen replaced on Samsung galaxy s7 edge - I am having problems making and receiving calls at home (having previously had good phone signal etc). My phone says "IMS status not registered" and that the mobile network state is "disconn...

Google Assistant not sending SMS - Huawei Y7 (2019)

Hi folks My mum who is blind, relies on Google Asst and for the most part it is excellent. She has an unlocked Huawei Y7 2019 and has just started a new contract with O2 after coming from EE. I have updated everything i can think of from a software p...

transfer of old number from virgin to new 02

I changed to o2 from virgin media ,I filled on the online form to keep my old number , however the signal is gone from virgin sim, but no number transfer on new o2 sim. I can recieve messages and calls on WhatsApp but not normal texts or calls.I have...

Details for an insurance claim for loss of phone

Hi, I recently lost my phone and am filling out a claim form sent to me by email. At the top of the first page below the 'Claim ID' space is a space marked 'Policy ID'. I cannot find a corresponding title on my receipt for the phone and plan coming w...

Resolved! Voice call keeps dropping

I've recently upgraded to an iphone xr and when I make a call it can be alright for a bit, but then the receiver of my call can't hear me. I can hear them perfectly.I've spoken to O2 both in store, on the phone and on chat numerous times with this is...

Sim card in an auto-dialler

I have an O2 PAYG sim in a GSM auto-dialler connected to an alarm system. The signal strength is usually 4 out of possible 5, so ok. However, occasionally, the auto-dialler stops communicating and I have to reset the sim by disconnecting the auto-dia...

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