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Mast down for over a month

Hi there, I joined o2 last month and have had no signal the entire time where I live as a mast is in need of repair. I discovered this through your website after searching on my postcode and logged for updates. It’s extremely challenging trying to ge...

Resolved! Sim Failure

Phone just randomly said "SIM Failure" this morning... ive tried taking it out and cleaning it still didnt work, also tried turning phone on and off again and didnt work.... help!!

Resolved! New to O2, when will my number transfer?

I purchased a new O2 sim on Tuesday and it was delivered today. I provided my Vodafone PAC code when I ordered the SIM. I have put the SIM in my existing phone which is obviously now operating under a new O2 number. This means I am effectively uncont...

Resolved! Can't make and receive calls

I have activated my phone line three days ago.I am in Spain now, and I can't make and receive calls.What can I do?I need to fix it because I have to work with my phone line.Thanks

Resolved! Network Issues - Calls Dropping

Been having some issues over the last two and a half weeks. When I receive a call more often than not the caller can't hear me, or hears me intermittently. The same goes for when I call out, often the call will just drop. I've reset network settings,...

Mast down - how long does it take to fix?

Hi there - there is no data access where I'm based (currently writing from another location). The network info from o2 says there is a mast down and that it will be fixed but no one at o2 (I've called) can give me a timeline. I cannot even send an em...

Resolved! NCK unsuccessful. MCK needed to unfreeze my O2 phone

Hi. I'm hoping I can get the help I need to relieve me of the stress I've just been going through trying to unlock/unlatch my phone. I've trawled through endless sites, O2 help and guidance pages, Samsung forums and even visited all the phone unlock ...

Resolved! Data connection problems abroad

My phone only connects to EDGE since yesterday so I am not able to use internet if not connected to the wi fi. I have already tried all the posisble options of turning off and on the phone, removing the sim, initializing the network connection but th...

Resolved! OTP's not getting through

One time passwords (OTP's) from Amazon and my bank are getting through to my phone only if I get O2 to send me a OTP as a result of me chaniging my O2 account details. When I then get an OTP from O2 all the other OTP's come through. It' seems to unbl...

Resolved! I have forgotten my passcode

Hi, I have 2 Samsung 8 phones but forgotten the passcode to unlock. Can you help?

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