Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Sim card not provisioned for voice

hi my sim card which i had for over a year is saying it is not not provisioned for voice. I tried to reinsert multiple times and tried on multiple phones but it seems to be deactivated?

roro1 by Level 1: Joiner
  • 1171 Views
  • 4 replies
  • 0 kudos

Bt Mail sign in error/POP3/IMAP

hi, I've bought a A71 for my mum and transferred all from her A8 with no issues apart from emails. Error messages are sign in error and POP3/IMAP not turned on for this account. I have followed the advice on 02 help which took me through google-gmail...

kellie1 by Level 1: Joiner
  • 1519 Views
  • 7 replies
  • 0 kudos

£50 Promo code not allowed with order

I am trying to upgrade using £50 off device voucher (valid til 21st July) and get the following message: 'This promo code can't be used with this order.' I have set the upfront device to £150. I can't see anything in the ts and cs that show the vouch...

Margot70 by Level 1: Joiner
  • 569 Views
  • 2 replies
  • 0 kudos

Unknown mobile number linked to my account

I received a message from O2 "O2: Just to let you know, mobile number 0759*******, which is linked to your My O2 account, has contacted us about your account. Unaware? Call us on 202" - it gives me the full number I just thought it best not to expose...

Harry02 by Level 1: Joiner
  • 546 Views
  • 2 replies
  • 0 kudos

O2 Recycle in store

Hi there,1st post on here.The Livingston O2 shop opened back up again on Monday 13/7/20. I went in with my IPhone 11 Pro Max 64gb to use the recycle.I sat with an advisor and went through the usual process I gave my bank details and she confirmed the...

AdamGT by Level 1: Joiner
  • 1583 Views
  • 8 replies
  • 0 kudos

Samsung Galaxy S20 5G Sim1 not provisioned

HI I have rencenly had an upgrade to Samsung Galaxy S20 5G from S9 Phone got deliverd friday but i didnt set up till Saturday evening, Installed the new 5G sim into sim slot 1 and still this morning Monday it sill says emergency calls only on lock sc...

Kal88 by Level 1: Joiner
  • 1181 Views
  • 4 replies
  • 0 kudos

4G LTE Router Remote Access Problem

Background: I bought a TP-Link Archer MR200 4G router and hooked it up with an EE SIM. Although the EE signal was poor (even with an external antenna), I could access the Internet from my LAN, and vice-versa - specifically, I could hit the router WAN...

Alpacaman by Level 1: Joiner
  • 2641 Views
  • 4 replies
  • 0 kudos

Resolved! Sending emails is using my data allowance

I have only had my iphone 7 for 3 weeks - my first smartphone and I am over 80 years old.I have downloaded the gmail App and can receive and send emails - no problem. Trouble is as soon as I start typing an email to send my data allowance remaining f...

Rusty3639 by Level 1: Joiner
  • 1800 Views
  • 9 replies
  • 0 kudos

Resolved! new upgrade will not connect to network

just upgraded to iphone 11 with new sim (online) Phone will not connect to network - after 24hours . old phone still making and receiving calls and texts. New phone nothing! Any ideas before going in to O2 shop?

maitland by Level 1: Joiner
  • 1141 Views
  • 3 replies
  • 0 kudos

Resolved! disney+ not free for 6 months

I have chosen Disney + as my extra. Free for six months and £2 off your monthly bill then £5.99 per month BUT I have signed up, have a Disney+ account, given my bank details for DD (assuming this is for after the 6 month free trial) but no change on ...

DKHB by Level 1: Joiner
  • 1948 Views
  • 5 replies
  • 0 kudos