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Resolved! Internet signal extremely bad

I wonder if someone could please help me my o2 internet is so poor and sometimes extremely slow even when just in the house let alone when I’m out in different area.I use Instagram a lot and it takes a while to load posts especially videos I am unlim...

Resolved! Wrong number shows as device number

Samsung A21s device displays wrong number in settings. I do not recognise the number. I have never used it. This causing issues when trying to connect via Bluetooth in car as my contacts are saved to my sim which is a completely different number. How...

Resolved! Cancelled order

I cancelled my order 30mins after processing the order, called 202 to cancel it, woman cancelled it, said I wouldn’t need to send anything back via mail as it hadn’t yet been dispatched, great, but then an hour later I get an email come through sayin...

Resolved! Is someone else using my number

People are calling / texting me saying that they have a missed call from me. I have not called them and there is no record in my call log. These are just normal people apparently returning calls made to them from my number. What is going on? How do I...

Forgotten password

I usually unlock my phone with my fingerprint. Tonight I went to use my phone & fingerprint was no longer there but a request for a password. Don't know the password & there is no option for forgotten password. How can I get back into my phone?

Resolved! Cancelling from overseas

Hello, My phone contract is coming to the end and I'd like to cancel it as I am living overseas. I looked at the FAQs which suggested calling but that's a bit difficult from abroad. Is there an alterative way to do this? Thanks

WiFi Calling No Option? Huawei P30 Pro

Hi team,I need to enable WiFi calling on my Huawei P30 Pro but I cannot see the option anywhere?I've been into mobile data settings and also WiFi settings but the option that should be there isn't.Please help

Texts not arriving

Some texts from my daughter never arrive despite my phone being on all day every day. They seem to be texts sent at night when the phone is off. I did not have this problem with any previous phones. Phone is a Samsung. The settings have been checked ...

Resolved! Data transfer to new phone

Can I change my phone in store and get the store to transfer my data across

Resolved! Nuisance calls

This week I have received around 4 calls per day from mobile numbers that I do not know. What I call it back it says that the number is not recognized? How can they call me then? All the numbers are different. How can I stop this?

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