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Forum Posts

Resolved! bringing my number

hi i have just installed my new sim i supplied a PAC code when ordering and wondered how long it takes for my number to change over thankyou

mr5168 by Level 1: Joiner
  • 1025 Views
  • 8 replies
  • 0 kudos

Scam charges

Hi, I’ve recently noticed charges on my bill for this month because of receiving a text from 79050 on 24th December 2020 which I believed to be a scam so I ignored it. Please can you assist in sorting this? I’ve found no other way to contact O2, phon...

Eloise by Level 1: Joiner
  • 665 Views
  • 2 replies
  • 0 kudos

call barring

Hello, I need help with this problem: "Can't make outgoing calls while call barring is on." My phone is S8 and when I've checked call barring, everything was off. I don't have PIN to access call barring.What can I do? Thank you!

Anonymous by Not applicable
  • 1158 Views
  • 7 replies
  • 0 kudos

Extra data allowance

Hi,I started this new contract in April. It gives me 30gb data allowance with 15gb extra allowance. I've been alerted that my 30gb has been used up and I cannot use any data. However I still have my 15gb?On the o2 dashboard it says I gave 15gb of dat...

Brennan by Level 1: Joiner
  • 508 Views
  • 1 replies
  • 0 kudos

Resolved! Tracking phone repair

Hello, I recently sent my phone for repair, I sent the phone through special delivery so I could track it through Royal Mail and it arrived in England on Thursday 5th Jan. (I live in Northern Ireland). However since the phone arriving I have had no u...

Annie6 by Level 1: Joiner
  • 583 Views
  • 1 replies
  • 0 kudos

iPhone unresponsive and can't switch off

My little boy touched my phone whilst on FaceTime and it seemed to lovk to a blank black screen couldn't end the FaceTime call and it still shows that screen on background apps now I can't open any icons and can't shut or reset the phone i can scroll...

Sunni by Level 1: Joiner
  • 687 Views
  • 3 replies
  • 0 kudos

Resolved! Samsung S20 - WiFi Calling

Hi I upgraded my phone last year to the Samsung Galaxy S20 5G. Upon setting up my phone for the first time, I had WiFi Calling. This was great as we don't have hardly any signal in our area, so working off of the internet is great. However, Since pri...

Nic30 by Level 1: Joiner
  • 914 Views
  • 3 replies
  • 0 kudos

call quality issue (for recipient)

issues over last 24 hours with recipient being unable to hear me properly (intermittent/broken/'fuzzy'), whilst I can hear them perfectly. SE 2020 handset received 3 weeks ago as an upgrade. Not reconditioned. Tried all obvious routes:Mics working fi...

Mils by Level 1: Joiner
  • 692 Views
  • 3 replies
  • 0 kudos