Get tech support for your O2 issues

Resolved! Text message reply going to a different number

Hi, my son has just bought a new first phone (new first numbr) I can call him and whatsapp him ok but if I text him it goes to a different number, but is displayed on the same string of text messages as if he has received the text. My partner has no ...

O2 roaming never works in Lithuania

I switched to O2 15 months ago from EE and regretted it ever since. My fiancee ks Lithuanian so we regularly visit the country and data never works here. I have changed network mode, tried to join networks manually and it always fails. Can't wait unt...

Resolved! No signal - mast taken down

A mast was taken down near me resulting in very poor signal for the last month or so...what do I do about getting some sort of compensation for this?

Mast down for over a month

Hi there, I joined o2 last month and have had no signal the entire time where I live as a mast is in need of repair. I discovered this through your website after searching on my postcode and logged for updates. It’s extremely challenging trying to ge...

Resolved! Sim Failure

Phone just randomly said "SIM Failure" this morning... ive tried taking it out and cleaning it still didnt work, also tried turning phone on and off again and didnt work.... help!!

Resolved! New to O2, when will my number transfer?

I purchased a new O2 sim on Tuesday and it was delivered today. I provided my Vodafone PAC code when I ordered the SIM. I have put the SIM in my existing phone which is obviously now operating under a new O2 number. This means I am effectively uncont...

Resolved! Can't make and receive calls

I have activated my phone line three days ago.I am in Spain now, and I can't make and receive calls.What can I do?I need to fix it because I have to work with my phone line.Thanks

Resolved! Network Issues - Calls Dropping

Been having some issues over the last two and a half weeks. When I receive a call more often than not the caller can't hear me, or hears me intermittently. The same goes for when I call out, often the call will just drop. I've reset network settings,...

Mast down - how long does it take to fix?

Hi there - there is no data access where I'm based (currently writing from another location). The network info from o2 says there is a mast down and that it will be fixed but no one at o2 (I've called) can give me a timeline. I cannot even send an em...

Resolved! NCK unsuccessful. MCK needed to unfreeze my O2 phone

Hi. I'm hoping I can get the help I need to relieve me of the stress I've just been going through trying to unlock/unlatch my phone. I've trawled through endless sites, O2 help and guidance pages, Samsung forums and even visited all the phone unlock ...

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