Get tech support for your O2 issues

Mast down - how long does it take to fix?

Hi there - there is no data access where I'm based (currently writing from another location). The network info from o2 says there is a mast down and that it will be fixed but no one at o2 (I've called) can give me a timeline. I cannot even send an em...

Resolved! NCK unsuccessful. MCK needed to unfreeze my O2 phone

Hi. I'm hoping I can get the help I need to relieve me of the stress I've just been going through trying to unlock/unlatch my phone. I've trawled through endless sites, O2 help and guidance pages, Samsung forums and even visited all the phone unlock ...

Resolved! Data connection problems abroad

My phone only connects to EDGE since yesterday so I am not able to use internet if not connected to the wi fi. I have already tried all the posisble options of turning off and on the phone, removing the sim, initializing the network connection but th...

Resolved! OTP's not getting through

One time passwords (OTP's) from Amazon and my bank are getting through to my phone only if I get O2 to send me a OTP as a result of me chaniging my O2 account details. When I then get an OTP from O2 all the other OTP's come through. It' seems to unbl...

Resolved! I have forgotten my passcode

Hi, I have 2 Samsung 8 phones but forgotten the passcode to unlock. Can you help?

o2 Guru

Why is it that o2 keep insisting that my local o2 shop has no Guru? I spoke to him yesterday. I'm fed up of being told this. I want to buy a new phone from o2, and have the Guru (Ian) transfer my data but it seems that o2 don't know of his existence....

Resolved! When is a change in the address reflected on the bill?

Hi, It has been more than 24h since I changed my bill address, yet my latest issued bill (which was issued before the change of address) still shows the old address. Can I assume that the new address will be shown in the next bill, or is there anythi...

Resolved! Same email for two different contracts with o2

I have monthly sim contract with o2 using my email but my wife has also got a new phone and pay monthly contract with my email also. How can my wife register on my account with our shared email?

Resolved! How long are SMS stored when phone is switched off?

My understanding is that SMS will expire if not delivered within a certain time frame. Can you tell me what that time frame is please? Search gave a thread from 2013 which may not be up to date now.I am planning to leave my phone switched off for a l...

Resolved! Incoming Calls

Hi, Not sure if I have chosen the correct "board" however, I have an issue with incoming calls. My phone is next to me, has a full signal, doesn't ring but then sends a text to say I have a missed call. This started about a week ago and keeps happeni...

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