Yes another post about the fact that my New Apple Watch ultra cannot connect to cellular

[CR2]

So my new Apple Watch ultra cannot connect to the cellular network.  On my phone it just has been saying activating for 3 days now!!! Yes I have tried everything and the 02 Shop at Bluewater didn’t even bother trying to help they just said complain. I have sent an email to the complaint sept but that still doesn’t solve the issue.  HELP!! 

[pgn]

Tagging an O2 advisor @O2Emma to help you, @CR2 - plus a link to a "fix" from another forum user to follow: https://community.o2.co.uk/t5/Discussions-Feedback/Apple-Watch-OS-9-3-and-O2-Airtime-Plan-Connectivi...

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma]

Hi @CR2 I will send you a private message to look into this for you.

[CR2]

Thanks I am new to this type of help so not sure what happened next.  

[O2Emma]

Hi @Anonymous can you pick this up for @CR2 please

[Anonymous]

@O2Emma thanks for the tag @CR2 will private message you

[pgn]

---

@CR2 wrote:

Thanks I am new to this type of help so not sure what happened next.  

---

You will get a Private Message (under the envelope icon above if on a PC, or as shown here by tapping your avatar top-right on a mobile:

Then just follow the guidance of the advisor, O2Simon this eve, it appears - good luck!