Re: Xperia xa1

Sian2 · ‎10-12-2020

I am unable to send or receive text on ky sony xperia xa1

MI5 · ‎10-12-2020

Apparently the fix is to go into the app store and update the carrier profile app.

You may then need to reboot the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Sian2 · ‎10-12-2020

Hi how do I do this please, I tried to update the sms address but couldn't
Thanks

MI5 · ‎10-12-2020

@Sian2

Go into Google Pay store and go to your apps.

Either update all the ones it says need updating or find the one called carrier services and just update that for now.

https://play.google.com/store/apps/details?id=com.google.android.ims&hl=en

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Sian2 · ‎10-12-2020

Thank you

MI5 · ‎10-12-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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