Sony Xperia IV faulty

[Xperia_IV_user]

Hello, I want to inform you that the Sony Xperia IV is faulty, I am having serious issues trying to use it as a phone. The receiver cannot hear me at all well. 

I have seen this is an issue online, many people are concerned about it. 

what are you doing about it?

Cheers 

[Spenny · Accepted solution]

@Xperia_IV_user We are customers like you.  You will have to speak to O2 if you bought the phone through them.

You can contact O2 customer services via the O2 app or on social media links as below

(https://o2uk.co/O2CFB) Facebook, (https://o2uk.co/O2CTW) Twitter, (https://o2uk.co/O2CIG) Instagram 

[Enlli]

Well this is not O2 but a community of customers. But if this is a problem with this make and model of phone then that's really for Sony to sort. 

You can message O2 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Here is the link to O2's repair page

https://www.o2.co.uk/help/device-and-sim-support/device-repairs