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1-2-3go · ‎22-07-2021

My access to WhatsApp has gone wrong. The WhatsApp logo is now a little space creature.

when I press app it says com.whatsapp has stopped. Options are open app again/send feedback. Neither has an effect.

Anther message is com.whatsapp keeps stopping. Option close app/ send feedback.

whatsappicon now called com.whatsapp.Main

how can I get whatsapp working again.

MI5 · ‎22-07-2021

@1-2-3go

Settings >Apps and find WhatsApp.

Delete the app and reboot your phone before reinstalling the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TheresaV · ‎29-07-2021

Hi @1-2-3go did you manage to get access again with the advice given above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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