WhatsApp verification code

[Louisag]

Hi,

I ported my old Vodafone number to my new o2 iPhone yesterday. I can receive texts and calls and everything is set up correctly except when I try to set up WhatsApp I don’t get the verification code or the callback request.  I have tried uninstalling off old and new device and nothing. Turning off and on etc. 

if I can’t fix this asap I will have to send the phone back 😞 

Thanks, 

Louisa 

[Zak01010]

Was this issue resolved @Louisag @M25 I'm still waiting on a response from a escalation?

[pgn]

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@Zak01010 wrote:

Was this issue resolved @Louisag @M25 I'm still waiting on a response from a escalation?

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Would you like to be put in touch with a Forum O2 Advisor, @Zak01010?

[M25]

Unfortunately, I didn't hear back from O2 support following my escalation, I was told to allow 5 working days but that time has passed.

While waiting for O2 support to respond, I re-tried various steps. I was eventually able to receive a WhatsApp verification code by enabling the two-step verification feature within WhatsApp from my old phone, as the app was still active on that phone.

With two-step verification enabled on my WhatsApp account this changed the verification process. This time when I requested a verification code from WhatsApp on my new phone with my O2 sim card inserted, the 6-digit code appeared physically as a pop-up message within the WhatsApp on my old phone, rather than via the expected SMS route. I entered this new code into WhatsApp on my new phone, completed the 2 step-verification process I'd previously enabled and hey presto the verification process completed successfully.

Note: My old phone did not have a sim card inserted but it did have a wifi connection.

[Zak01010]

Two forum advisors were able to dm me the first made a case and provided a reference. The second could not help and ignored my replies didnt even follow up. I desperately need this solved as I'm unable to use my new phone and require whatsapps access asap

[pgn]

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@Zak01010 wrote:

Two forum advisors were able to dm me the first made a case and provided a reference. The second could not help and ignored my replies didnt even follow up. I desperately need this solved as I'm unable to use my new phone and require whatsapps access asap

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I'll tag @Anonymous who is on now until close - hopefully he can push it along, or pick up where the previous advisor(s) left off, @Zak01010 - Good luck!

[PaulD2]

I'm in the same situation as Zak, I can't access my WhatsApp at all now. I hope Simon is able to help, thanks 

[Anonymous]

@pgn thanks for the tag @Zak01010 will private message you.

[pgn]

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@Anonymous wrote:

@pgn thanks for the tag @Zak01010 will private message you.

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Thank you, Simon.

[PaulD2]

Hi @Anonymous , could you DM me too please?

[pgn]

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@PaulD2 wrote:

Hi @Anonymous , could you DM me too please?

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Sorry, @PaulD2 - I omitted to read back far enough to see you were still needing help. Pretty sure @Anonymous will reach out to you before long - good luck!