WhatsApp verification code
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on โ08-12-2022 18:37
Hi,
I ported my old Vodafone number to my new o2 iPhone yesterday. I can receive texts and calls and everything is set up correctly except when I try to set up WhatsApp I donโt get the verification code or the callback request. I have tried uninstalling off old and new device and nothing. Turning off and on etc.
if I canโt fix this asap I will have to send the phone back ๐
Thanks,
Louisa
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on โ08-12-2022 18:57
Looks like you should contact customer service as they can help with that โ message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.
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on โ08-12-2022 19:02
Hi, I'm having the same issue but on Android (Pixel 6a). I guess customer service is the best followup then?
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on โ08-12-2022 19:04
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on โ08-12-2022 19:04
I tried customer service too and the lady couldnโt help at all!
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on โ08-12-2022 19:11
Really? What a nightmare. I've been trying for about a week now. I managed to contact Whatsapp and they told me they've never even received any request for a security code from me!
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on โ08-12-2022 19:14
If you have a zero spend cap, try increasing it to ยฃ5.
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on โ08-12-2022 19:18
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on โ08-12-2022 19:18
I'm on pay monthly and I have plenty of minutes/SMSs remaining, so I can't try that unfortunately.
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on โ08-12-2022 19:23
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on โ08-12-2022 19:23
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on โ08-12-2022 19:25
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on โ08-12-2022 19:25
@PaulD2 wrote:I'm on pay monthly and I have plenty of minutes/SMSs remaining, so I can't try that unfortunately.
That's nothing to do with spend caps.
They are for out of contract charges but always cause random issues.
Guide: Spend Caps & Charge to Mobile on O2
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โ15-12-2022 22:13 - edited โ15-12-2022 22:25
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โ15-12-2022 22:13 - edited โ15-12-2022 22:25
I've been experiencing the same issue for over 3 weeks. I've tried changing the sim, adding a ยฃ5 spending cap to my account. I've also tried resetting my phone as well as putting my sim into another iPhone and also an Android phone. Unfortunately, none of these steps have resolved the issue. I've tried the Call me option, but in doing so I didn't receive a call after initiating the request. I've repeated this process several times during the past 3 weeks, all with no success.
I'm able to make and receive calls and am able to receive verification texts from other services such as my bank and other MFA related services and have no listed blocked numbers.
I've escalated the issue with O2 who were unable to identify the cause, on the 5th day of the escalation O2 then advised me the issue was being escalated to another team and to allow up to a further 5 days. When I spoke to them I was told they weren't aware of any other customers with this issue.
I've tried activating WhatsApp on a difference number via EE on the same phone via the call me option, in doing so I promptly received the call back with the verification code. I've also contacted WhatsApp support on another of occasions who've replied each time saying the issue is with my cellular provider being O2.
๐

