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View older call history

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LukeC90
Level 1: Joiner
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on ‎09-01-2022 21:22

on ‎09-01-2022 21:22

I want to view my call history from November 2018, but I can only go back to January 2022 on My O2.

Is this possible to do?

Thanks

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MI5
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‎09-01-2022 21:28 - edited ‎09-01-2022 21:29

‎09-01-2022 21:28 - edited ‎09-01-2022 21:29

@LukeC90 

Guide here Guide: How do I get to the 'Download Bill' page? 

There as been a recent issue with older bills but more are being added slowly.

Edit. 2 years is the maximum though so you may need to call O2 to see if they can go back further, although it's unlikely.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149586 Posts
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  • 28517 Solutions
Registered:

‎09-01-2022 21:28 - edited ‎09-01-2022 21:29

‎09-01-2022 21:28 - edited ‎09-01-2022 21:29

@LukeC90 

Guide here Guide: How do I get to the 'Download Bill' page? 

There as been a recent issue with older bills but more are being added slowly.

Edit. 2 years is the maximum though so you may need to call O2 to see if they can go back further, although it's unlikely.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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