This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

VPN

Go to solution
Cassie1
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎02-02-2021 10:16

on ‎02-02-2021 10:16

Hi there, my Now TV app isnt working and so the customer help team at Now TV have asked me to ask my netwrok carrier (o2) to check if there is a VPN (Virtual Private Network ) set up from my network connection and to disable it if so. How do I check this?

Message 1 of 5
1,979 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152090 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

on ‎02-02-2021 10:22

on ‎02-02-2021 10:22

@Cassie1 

Only you can set a VPN in your phone settings, not O2.

Check on your handset to see if you have accidentally enabled a VPN, although this would also likely effect your entire data network, not just your Now TV app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
1,978 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 152090 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

on ‎02-02-2021 10:22

on ‎02-02-2021 10:22

@Cassie1 

Only you can set a VPN in your phone settings, not O2.

Check on your handset to see if you have accidentally enabled a VPN, although this would also likely effect your entire data network, not just your Now TV app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,979 Views
0 Kudos

Go to solution
Cassie1
Level 1: Joiner
In response to MI5
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎02-02-2021 10:24

on ‎02-02-2021 10:24

Thank you, how do I check this?

Message 3 of 5
1,976 Views
0 Kudos

Go to solution
Cassie1
Level 1: Joiner
In response to Cassie1
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎02-02-2021 10:32

on ‎02-02-2021 10:32

Managed to figure it out - thank you

Message 4 of 5
1,973 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Cassie1
  • 152090 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

on ‎02-02-2021 10:35

on ‎02-02-2021 10:35

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
1,970 Views
0 Kudos
Top Kudoed Authors
View All
Top