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sim not provisioned for voice

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Perry1
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‎02-02-2021 09:15

‎02-02-2021 09:15

I recieved my new Pixel 5 yesterday, i have no signal and the message "sim not provisioned for voice". i have turned the device on and off mutliple times and have re inserted the sim card. any idea how to resolve the issue?

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MI5
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‎02-02-2021 09:17

‎02-02-2021 09:17

@Perry1 

You need to use your old sim card or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

‎02-02-2021 09:17

‎02-02-2021 09:17

@Perry1 

You need to use your old sim card or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Perry1
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‎02-02-2021 09:43

‎02-02-2021 09:43

Thank you for the fast responce, because i have gone from the Pixel 3 - 4G to the Pixel 5 5G i assumed i would have to use the new sim? 

 

I have activated the sim swap and will have to wait 24 hours to see if this works. 

 

Thanks for your help

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MI5
Level 94: Supreme
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‎02-02-2021 10:08

‎02-02-2021 10:08

@Perry1 

Yes, in order to get 5g you will need the sim swap, but phone will still work on 4g with old sim until the swap completes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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