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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3076 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5101 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16065 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8157 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7543 Views
  • 6 replies
  • 0 kudos

Resolved! Gurus

During lockdown the gurus have not been in the O2 shops. Are they going to be back from tomorrow (17th)? Regards, Annette

Annette_H by Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

Resolved! Increased payments

Why do you O2 , want to increase my payment? I'm in Spain as you know, however, O2 is owned by Spanish company Telefónica !!!!

DaveN by Level 1: Joiner
  • 260 Views
  • 1 replies
  • 0 kudos

Resolved! Wifi calling

Option of WiFi calling has disappeared from my phone entirely - Samsung S20 5G

Davie by Level 1: Joiner
  • 2023 Views
  • 15 replies
  • 0 kudos

Resolved! Dual sim

I have just purchased an iPhone 12. I'm on pay monthly, I want to add a Spanish sim and use the dual sim facility. How do I do this please and what kind of sim should I get. Thanks

Ww1 by Level 1: Joiner
  • 356 Views
  • 2 replies
  • 0 kudos

Resolved! I have no signal on my phone

I've checked the network checker and it's fine (EH6), I've restarted my phone, changed to o2 network manually etc etc and it still isn't working. Can o2 help?

ChrisB1 by Level 1: Joiner
  • 365 Views
  • 2 replies
  • 0 kudos

Resolved! New contract not showing

Hi,Help please.I made a new cintract last Thursday and i can't see anything updated on my o2 account and i alao cant check my balance. Its like i never did it.

LiviaCiuc by Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Resolved! Port failed - does the number revert to O2?

Hi All, struggling with a porting issue - hope someone has some ideas I can try - I have had lenghty chats with both O2 and Vodafone live chats to no avail : ( I treid to port my O2 number to Vfone - but something went wrong and the order with VFone ...

BK22 by Level 1: Joiner
  • 425 Views
  • 1 replies
  • 0 kudos

Resolved! Not recieving MMS on samsung A52

I am on a new o2 contract and moved my number to o2 and starting using a new phone samsung A52 but now only receive pictures via text from o2 telling me to go to their website to download. My previous phone the picture just viewed straight on to my p...

mob1 by Level 1: Joiner
  • 514 Views
  • 5 replies
  • 0 kudos

Resolved! Smart watch

Hello,I have just ordered my Galaxy Watch 3, got an email to confirm my order. it told me my new number for my watch.why?I want my watch to connect to my phone and its number. Thank you, Michael

Resolved! oppo find x3 pro gift pack

Hi i upgraded my contract on 24th last month.i took oppo offer with giftpack. I send details to oppo with imei and pic.I received confirmation but i didnt get email when my goods will be despatched.Please help with this matter.thanks

phonetek by Level 1: Joiner
  • 308 Views
  • 1 replies
  • 0 kudos